Remote Bilingual Customer Care Associate

NTT America, Inc.; Halifax; Remote; CAD 40,000 - 48,000; Full time

Benefits offered by this job

Equipment provided

Paid training

Benefits package

RRSP options

Disability coverage

Rewards program

Employee assistance program

Job summary

NTT DATA is seeking a bilingual, customer-focused individual for a Full-Time Remote Client Care Representative in Canada. The role supports inbound inquiries in a fast-paced CCC, requiring excellent English and French, strong written skills, and the ability to work evenings and weekends within a remote setup.

Responsibilities include handling calls, emails, and chats, analyzing inquiries, updating records, and maintaining knowledge of products and processes.

Qualifications

• Post secondary degree or diploma.
• Experience in a call center environment.
• Strong and developed oral and written communication in both official languages.
• Excellent writing skills including grammar, spelling, and punctuation in both official languages.
• Demonstrated ability to multitask in a fast-paced, performance-driven environment.
• Advanced PC knowledge and typing speed (min 25 wpm, 95% accuracy).
• Positive attitude and ability to work in a team-based environment.
• Flexibility to work rotational shifts, including evenings.
• Ability to adapt to change initiatives.
• Knowledge of Medical, Dental or Disability insurance products is a plus.

Responsibilities

• Handle customer requests and inquiries via phone, email, chat with a professional approach.
• Analyze information to determine next steps based on the inquiry.
• Document interactions and update call history; coordinate required actions with third parties.
• Stay current on program information and business initiatives and company processes.
• Promote products and services with strong product knowledge and competitive edge.

Skills

Bilingual FR/EN

Call center experience

Written communication

Time management

PC proficiency

Team player

Flexible shifts

Education

Post secondary degree or diploma

Job description

Req ID: **** 387747

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Its our belief in possibility that drives us, but it s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We r committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We r glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs

Position Overview:

Our client is looking for exceptional, customer-oriented team players who are willing to join a fast-paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in-bound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

Position: Bilingual Client Care Representative

Position Status: Full Time - Remote

Hours of Work: Monday - Friday 8:00am - 8:00pm EST

Location of Hires: Open to candidates residing in Quebec, Alberta, Manitoba, New Brunswick, Nova Scotia, and Prince Edward Island

Rate of Pay: $20.00/Hr Bilingual (French/English)

Responsibilities:

• To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always demonstrating attention to customer care and a professional approach.
• Analyze information presented by the writer to process next steps according to the nature of the inquiry.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Effectively promote products and services by maintaining a high level of competition and product knowledge.

Requirements:

• Post secondary degree or diploma.
• Experience working in a call center environment specifically in a customer service role.
• Strong and developed oral and written communication skills in both official languages are required.
• Possesses excellent writing skills including written words, grammar, spelling, and punctuation in both official languages are required.
• Demonstrated ability to work within time constraints.
• Advance knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Must have flexibility and willingness to work rotational shifts, including evenings.
• Demonstrate ability to implement change efforts.
• Ability to multitask proficiently in a fast paced, performance driven environment.
• Ability to handle stress in a high-pressure environment.
• Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.

Working From Home Requirements:

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
• You must be connected via Ethernet port and not by Wi-Fi.
• Ability to download and use the Google Authenticator app.
• Must have IOS 11 or Android version 10 (or newer).

This job posting is for future vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#BIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.