Remote Bilingual Customer Care Associate

NTT America, Inc.; City of Moncton; Remote; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Equipment provided

Virtual paid training

Benefits package

Employee Assistance Program

RRSP options

Disability coverage

Rewards program

Job summary

NTT DATA in Canada is seeking a bilingual Client Care Representative to join our remote team. You will handle inquiries via phone, email, and chat, delivering accurate information and exceptional service in both French and English.

You will work Monday–Friday, 8:00am–9:00pm EST, with eligibility for remote hires across several provinces and a bilingual pay rate of $20.00–$21.00 CAD per hour. This role emphasizes customer care, accuracy, and teamwork.

Qualifications

• Post secondary degree or diploma.
• Experience in a call center customer service role.
• Strong written and verbal bilingual communication in both official languages.
• Typing 25 wpm with 95% accuracy.
• Ability to multitask in a fast-paced environment.
• Willingness to work rotating shifts including evenings.
• Knowledge of insurance products is an asset.

Responsibilities

• Handle requests via phone, email, or chat with professional care.
• Analyze information to determine next steps for inquiries.
• Document interactions and update call history accurately.
• Remain current on program information, products and processes.
• Promote products and services with strong product knowledge.

Skills

Bilingual (French/English)

Excellent written & verbal comms

Typing 25 wpm

Time management

Teamwork

Multitasking

Shift flexibility

Education

Post secondary degree or diploma

Job description

A Career at NTT DATA Means :

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs

Position Overview:

Our client is looking for exceptional, customer‑oriented team players who are willing to join a fast‑paced, challenging environment in our Customer Care Centre (CCC). As a member of our dynamic team, this role is accountable for providing outstanding customer service and support by resolving telephone inquiries in our in‑bound Customer Care Centre. In doing so, you will enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information. To assist you in providing this service, you will be responsible for navigating our computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.

Position: Bilingual Client Care Representative

Position Status: Full Time - Remote

Hours of Work: Monday – Friday 8:00am – 9:00pm EST

Location of Hires: Open to candidates residing in Quebec, Ontario, Alberta, Manitoba, New Brunswick, Nova Scotia, and Prince Edward Island.

Rate of Pay: $20.00/HR - $21.00/HR Bilingual (French/English)

Responsibilities:

• To fulfill customer requests, respond to inquiries/complaints through phone, email, chat, always demonstrating attention to customer care and a professional approach.
• Analyze information presented by the writer to process next steps according to the nature of the inquiry.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program information and business initiatives, as well as corporate products and processes.
• Effectively promote products and services by maintaining a high level of competition and product knowledge.

Requirements:

• Post secondary degree or diploma.
• Experience working in a call center environment specifically in a customer service role.
• Strong and developed oral and written communication skills in both official languages are required.
• Possesses excellent writing skills including written words, grammar, spelling, and punctuation in both official languages are required.
• Demonstrated ability to work within time constraints.
• Advance knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%).
• Positive attitude and demonstrated ability to perform in a team‑based environment.
• Must have flexibility and willingness to work rotational shifts, including evenings.
• Demonstrate ability to implement change efforts.
• Ability to multitask proficiently in a fast paced, performance driven environment.
• Ability to handle stress in a high‑pressure environment.
• Knowledge of Medical, Dental or Disability Group Insurance products would be considered a strong asset.

Working From Home Requirements:

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.
• You must be connected via Ethernet port and not by Wi‑Fi.
• Ability to download and use the Google Authenticator app.
• Must have IOS 11 or Android version 10 (or newer).

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.