Remote - Outbound Technical Sales Specialist

NTT America, Inc.; City of Moncton; Remote; CAD 21,000 - 34,000; Full time

Benefits offered by this job

Remote work

Job summary

NTT DATA in Canada is seeking a Technical Sales Specialist (English) for a remote 6-month contract. You will support our client’s product suite, analyze needs, and tailor solutions to drive retention and growth.

This role requires being agile, self-driven, with strong communication skills and a passion for sales. You should be comfortable working remotely and targeting success in a fast-paced environment.

Qualifications

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
• A flexible schedule (including evenings and weekends)
• An ability to build rapport with customers.
• An ability to navigate multiple computer systems.
• An ability to work in a target-driven environment.

Responsibilities

• Connect with customers from coast-to-coast.
• Conduct outbound calls for customer retention, sales, and services.
• Promote and recommend the latest products and services to customers on outbound sales queues.
• Manage call flows, provide first call resolution and satisfying customer expectations.
• Strive to understand the customer’s situation and recognize the customer’s needs while providing customised solutions.
• Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives.
• Meeting key performance indicators
• Following up with customers to ensure customer satisfaction and expanding sales opportunities.
• Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own.
• Accurately resolve customer questions with a high level of professionalism
• Accurately document customer interactions within the appropriate systems
• Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
• Maintain a high level of competition and product knowledge.
• Maintain a high level of confidentiality.
• Other job tasks as required.

Skills

Empathetic

Outgoing

Patient

Genuine

Motivated

Job description

Job Requirements

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.

• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.

• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

What else does NTT DATA Offer? We’re glad you asked!

• All equipment required for you to be successful in your role

• Virtual paid training

• Employee Assistance Program

• Rewards and Recognition programs

• Internal career advancement opportunities

Position Overview:

As a Technical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer.

This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you would be a great fit for our team!

Position: Technical Sales Specialist (English)

Position Status: Remote - 6 Month Contract

Hours of Work: Monday - Saturday 10:00am - 10:00pm EST

Department: Outbound Sales

Rate of Pay: $16.20 base CAD per hour + Commission ($19.35 base in Ontario)

Location: Open to residents of Alberta, New Brunswick, and Ontario

You are:

• Empathetic – You are someone who is able to show understanding and relate to the customer.

• Outgoing – You are someone who is friendly and approachable.

• Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner.

• Genuine – You are someone who is authentic in your interaction with customers.

• Motivated – You are someone who is motivated to meet targets and excited to achieve sales metrics.

Responsibilities:

• Connect with customers from coast-to-coast.

• Conduct outbound calls for customer retention, sales, and services.

• Promote and recommend the latest products and services to customers on outbound sales queues.

• Manage call flows, provide first call resolution and satisfying customer expectations.

• Strive to understand the customer’s situation and recognize the customer’s needs while providing customised solutions.

• Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives.

• Meeting key performance indicators

• Following up with customers to ensure customer satisfaction and expanding sales opportunities.

• Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own.

• Accurately resolve customer questions with a high level of professionalism

• Accurately document customer interactions within the appropriate systems

• Communicate effectively to customers regarding account information, products, pricing, promotions, etc.

• Maintain a high level of competition and product knowledge.

• Maintain a high level of confidentiality.

• Other job tasks as required.

Requirements:

• Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.

• A flexible schedule (including evenings and weekends)

• An ability to build rapport with customers.

• An ability to navigate multiple computer systems.

• An ability to work in a target-driven environment.

Working From Home Requirements:

• High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)

• A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction.

• You must be connected via Ethernet port and not by Wi-Fi.

• Ability to download and use the Google Authenticator app.

• Must have IOS 11 or Android version 10 (or newer).

This job posting is for active vacancies. Applications are screened with AI technology and reviewed by NTT DATA recruiters.

#NBIND

Inclusion. Belonging.

Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT DATA what you do matters. Because here YOU can.