Remarketing Coordinator

Canadian Dealer Lease Services Inc; Ontario; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in Canada's automotive industry is seeking a Remarketing Coordinator. The role involves managing vehicle lease end processes, liaising with dealers, and ensuring compliance with manufacturer guidelines. Ideal candidates will have experience in leasing or sales, strong communication skills, and a customer-centric approach.

Qualifications

• At least 2 years of experience in automobile leasing or used car sales.
• Strong knowledge of end-of-term processes.

Responsibilities

• Assist dealers with Lease Termination Program.
• Coordinate with dealers to ensure grounded vehicles are terminated within guidelines.
• Monitor vehicle returns and facilitate timely account releases for invoicing.

Skills

Bilingual Communication

Analytical Skills

Customer-Centric Approach

Attention to Detail

Education

Post-secondary Education

Job description

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Location: Remote (in-office training required for the first week)

Summary:

The Remarketing Coordinator reports to the Manager of Remarketing. The individual will manage the on-hold report, make adjustments for units to be sale-ready, liaise with dealers and lessees for documentation, and ensure timely follow-ups and compliance with manufacturer guidelines on vehicle returns. A good understanding of lease end options, contractual obligations, and end-of-term procedures is essential.

Responsibilities/Duties:

1. Assist dealers with Lease Termination Program
2. Monitor and act on the grounding report
3. Coordinate with dealers to ensure grounded vehicles are terminated within guidelines
4. Work with the Remarketing Department to optimize customer and dealer experience and handle disputes related to vehicle returns, disposition, inspections, and invoicing
5. Report trends or concerns to supervisor
6. Ensure accounts are ready for accurate invoicing
7. Monitor vehicle returns and facilitate timely account releases for invoicing
8. Follow up on accounts in an organized manner
9. Adjust unit conditions for proper sale declarations
10. Prepare correspondence, respond to emails, and manage account releases
11. Perform other duties as assigned

Requirements/Qualifications:

• At least 2 years of experience in automobile leasing or used car sales
• Excellent bilingual communication skills in French and English
• Post-secondary education in a related field
• Customer-centric approach in communication
• Strong knowledge of end-of-term processes
• Professional handling of pushbacks
• Ability to work independently, meet deadlines, and act with integrity
• Strong analytical and decision-making skills
• Ability to plan, organize, and multitask
• Excellent attention to detail
• Act as liaison between dealers and lessees to enhance communication and customer experience

About Canadian Dealer Lease Services Inc.:

Since 2011, CDLSI has provided innovative, secure leasing solutions with excellent customer service, leading in Canada's retail automotive industry as a top white-label leasing provider.

What We Do:

• Manage vehicle lease portfolios from inception to end of lease
• Address lessees' queries regarding lease contracts
• Assist with account management, including updating banking info and addresses
• Coordinate lease returns and inspections
• Collaborate with dealers

Seniority level

• Entry level

Employment type

• Full-time

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