Relief Front Desk: Trauma-Informed Shelter Support

YWCA Toronto; Toronto; On-site; CAD 39,000 - 47,000; Part time

Job summary

YWCA Toronto is hiring a Relief Front Desk Support Worker for 5 positions at 80 Woodlawn Ave E, Toronto. The role provides welcoming reception services within a feminist, equity-driven environment and requires sensitivity to trauma and mental health dynamics.

The position supports tenants, participants and guests, handles administrative duties, and works within a collaborative team to ensure smooth front desk operations. Applicants may be required to attend hearings and complete police checks.

Qualifications

• Bachelor’s degree or equivalency (Cases for Equivalency considered).
• 1–3 years directly related work experience in supportive housing.
• Excellent customer service skills, organizational skills and administrative abilities.
• Knowledge of security operating systems is an asset.

Responsibilities

• Greets and directs tenants, participants, guest, contractors and suppliers to the site.
• Answers telephone and in person inquiries regarding 1st Stop Woodlawn and Permanent Housing and directs calls to the appropriate staff.
• Handles client complaints and issues with tact and diplomacy, de-escalating the potential for conflict.
• May be required to attend Landlord and Tenant Board hearings and acts as a witness as required.
• Applies knowledge of trauma-informed practices to respond to tenant needs.
• Assists in providing orientation to new tenants to ensure familiarity with programs and staff.

Skills

Customer service

Organizational skills

Administrative abilities

Interpersonal skills

Education

Bachelor’s degree or related field

Tools

ICHA website

Security systems knowledge

Job description

YWCA Toronto is hiring a Relief Front Desk Support Worker for 5 positions at 80 Woodlawn Ave E, Toronto. The role provides welcoming reception services within a feminist, equity-driven environment and requires sensitivity to trauma and mental health dynamics.

The position supports tenants, participants and guests, handles administrative duties, and works within a collaborative team to ensure smooth front desk operations. Applicants may be required to attend hearings and complete police checks.