Release Manager

Tekgence Inc; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Tekgence Inc is seeking a Release Manager in Toronto, Ontario. The candidate will be responsible for managing end-to-end release and deployment processes, ensuring effective communication and risk management practices.

The ideal applicant has experience in release planning, strong leadership capabilities, and proficiency with IT workflow tools like ServiceNow and JIRA. This role requires a deep understanding of Agile and DevOps principles. Strong communication skills are essential to articulate impacts clearly.

Qualifications

• Experience creating and managing end-to-end release plans.
• Strong understanding of integrating release management practices.
• Ability to translate technical expertise into actionable recommendations.
• Experience providing guidance across Release & Deployment functions.
• Expertise in tracking and reporting release activities.

Responsibilities

• Create and manage end-to-end release plans.
• Integrate release management practices into delivery processes.
• Drive best practices and support planning and reporting.
• Identify and address control and communication failures.
• Provide updates to senior leadership on accomplishments.

Skills

Release planning

Stakeholder management

Communication skills

Monitoring and reporting

Technical expertise

Risk management

Tools

ServiceNow

JIRA

Confluence

Job description

Role Overview

The Release Manager is responsible for managing and coordinating end-to-end release and deployment processes, ensuring reliable, repeatable IT services and effective collaboration across teams while maintaining strong governance, communication, and risk management practices.

Key Responsibilities

• Create and manage end-to-end release plans for scheduling, planning, and controlling release and deployment processes
• Integrate release management practices into delivery processes to ensure reliable and repeatable IT services at appropriate service levels
• Provide recommendations based on technical expertise related to efficiency, reliability, scalability, and security
• Drive best practices and support planning, evaluation, operationalization, and reporting of deliverables
• Act as an owner and drive consensus and decision-making among stakeholders
• Establish infrastructure for tracking and monitoring updates and changes and convert information into reporting, recommendations, schedules, and decisions
• Provide accurate, comprehensive, and reliable communication and reporting
• Manage correspondence with clear articulation of impacts
• Provide subject matter expertise for Release and Deployment management and other IT support teams
• Participate in remediation planning and collision avoidance strategies
• Identify and address control and communication failures to prevent future issues
• Provide updates to senior leadership on accomplishments, opportunities, and organizational trends
• Identify, manage, and escalate risks and dependencies to protect organizational interests

Qualifications

• Experience creating and managing end-to-end release plans
• Strong understanding of integrating release management practices into delivery processes
• Ability to translate technical expertise into actionable recommendations
• Strong stakeholder management, decision-making, and leadership capabilities
• Expertise in tracking, monitoring, and reporting release activities
• Strong communication skills with ability to clearly articulate impacts
• Experience providing guidance across Release & Deployment and IT support functions
• Ability to identify risks, dependencies, and control failures
• Proficiency with IT workflow and collaboration tools:
• ServiceNow
• JIRA
• Confluence
• Ability to independently create and manage work items in tools
• Familiarity with delivery methodologies:
• Agile
• Understanding of DevOps and continuous delivery principles and practices