Relationship Manager, Red Deer – AB

Canada Homestay International; Red Deer; Híbrido; CAD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Resumo da oferta

Canada Homestay Network in Red Deer, AB, seeks a Relationship Manager for a hybrid role combining remote work and in-person activities with schools and host families. The position handles student onboarding, stakeholder coordination, and community building within the Homestay network.

The successful candidate will have homestay experience, education in a related field, and strong communication and organizational skills, with occasional evenings or weekend events and a focus on safety and

Qualificações

• At least two years of homestay or related work experience.
• International experience hosting students or traveling abroad preferred.
• Ability to plan events and comfortable with public speaking.
• Excellent judgement and discretion with confidential information.

Responsabilidades

• Monitor and manage relationships between internal and external stakeholders.
• Support homestay hosts, natural parents, and students in interpreting cultural practices.
• Plan and deliver in-person training to hosts and orientations for hosts and new students.
• Communicate and maintain accurate records.
• Build a supportive local community of host families.
• Support student and host family relationships throughout their program in various ways.
• Respond to crisis situations promptly and refer cases to health professionals when needed.
• In-person work with intake and School Meetings.
• Assume custodianship for local region/community students under age 18 as required (up to 100 km).
• Travel among the local community and surrounding areas.

Conhecimentos

Relationship building

Public speaking

Customer service

Confidentiality

Organizational skills

Interpersonal communication

Problem solving

Event planning

Formação académica

One-year Community College Certificate or Diploma

Ferramentas

Word

Excel

Email

Database

Descrição da oferta de emprego

Full-time vacant permanent position – Hybrid (Red Deer, AB).

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada creating enriching cultural experiences for both students and hosts.

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

About The Relationship Manager Position

CHN is currently seeking a Relationship Manager located in Red Deer, AB. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

Hybrid role, work from home office and in-person at school or partner’s office, with an hourly wage between $19.00-$21.00.

This is a permanent full-time (30 hrs per week) vacant position in Red Deer, AB, with in-person work in the Red Deer region and surrounding areas, including Sylvan Lake, Olds, and Carstairs.

Core hours are 10:00 am-3:00 pm local time with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies.

Key Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• In person work with intake and School Meetings
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas

The successful candidate will have

• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking
• Great judgement and decision-making skills while exercising a high degree of confidentiality
• Ability to work in a fast-paced environment with a potential of high-stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; it is ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients

This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

Company: Canada Homestay Network
Location: Red Deer
Remote status: Hybrid
Salary: CAD19 - CAD21/hour
Employment type: Full-time