Relationship Manager, Red Deer

Canada Homestay International; Red Deer; Hybrid; CAD 26,000 - 29,000; Full time

Job summary

Canada Homestay Network Society in Red Deer, AB is seeking a Relationship Manager to build and maintain a network of host families and international students. The role blends home-based and in-person work within schools or partner offices, with core hours 10:00 am–3:00 pm local time and occasional evenings or weekends.

The successful candidate will have at least two years in homestay or related work, a one-year college certificate or diploma, and strong communication, customer service, and

Qualifications

• At least two years of homestay or related work experience.
• One-year Community College Certificate or Diploma.
• International experience hosting students or travelling abroad preferred.
• Ability to plan events and public speaking.
• Excellent judgment and confidentiality in handling information.
• Ability to work in a fast-paced environment with high-stress situations.
• Exceptional customer service skills and experience.
• Strong Word/Excel/Email/Database skills.
• English communication is essential; a second language is a plus.
• Strong ability to develop and maintain relationships.

Responsibilities

• Monitor and manage relationships between stakeholders.
• Support hosts, parents, and students in cultural practices and differences.
• Plan and deliver in-person trainings and orientations for hosts and students.
• Communicate and maintain accurate records.
• Build a supportive local community of host families.
• Support student-host relationships throughout the program.
• Respond to crises and refer to health professionals as needed.
• In-person work with intake and school meetings.
• Custodian for local region up to 100 km.
• Travel within the local community and surrounding areas.

Skills

Relationship building

Communication

Customer service

Public speaking

Problem solving

Confidentiality

Organizational skills

Independent work

Education

One-year Community College Certificate or Diploma

Tools

Microsoft Word

Microsoft Excel

Email

Database skills

Job description

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Relationship Manager position

CHN is currently seeking a Relationship Manager located in Red Deer, AB. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

It is a Hybrid role, work from home office and in-person at school or partner’s office, with an hourly wage between $19.00-$21.00.

This is a permanent full-time (30 hrs per week) vacant position in Red Deer, AB, with in- person work in the Red Deer region and surrounding areas, including Sylvan Lake, Olds, and Carstairs.

Core hours are 10:00 am-3:00 pm local time with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies.

Key Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• In person work with intake and School Meetings
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas

The successful candidate will have

• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking
• Great judgement and decision-making skills while exercising a high degree of confidentiality
• Ability to work in a fast-paced environment with a potential of high-stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; it is ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients

This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.