Relationship Manager, Core HRO

ADP, Inc.; Toronto; On-site; CAD 70,000 - 111,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Disability Insurance

Volunteer Time Off

Holidays & Personal Days

Job summary

ADP, Inc. is seeking a Relationship Manager, Core HRO to support the retention, growth, and success of a portfolio of Core HRO clients. This role is ideal for an early-career professional developing relationship management skills and building partnerships to deliver client outcomes.

The candidate should have 2+ years in related roles and may benefit from exposure to HR/HCM. Focus is on client relationships, coordination, and proactive problem solving.

Qualifications

• 2+ years of relationship management, client success, account management, or client-facing roles.
• Exposure to HR or HCM is an asset.

Responsibilities

• Manage a portfolio of client relationships by providing timely, responsive support and coordination.
• Serve as a trusted point of contact, building strong client relationships and supporting positive client outcomes.
• Coordinate internal resources and stakeholders to support client needs, resolve concerns, and drive desired outcomes.
• Monitor account health, identify retention risks, and engage appropriate teams when escalation is required.
• Support retention and recovery efforts for at-risk clients.
• Identify potential growth opportunities and engage Sales or appropriate teams to support expansion efforts.

Skills

Relationship management

Client success

Account management

Job description

ADP is hiring a Relationship Manager, Core HRO

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

ADP is seeking a motivated and client-focused Relationship Manager to support the retention, growth, and overall success of a portfolio of Core HRO clients. The role is ideal for an early-career professional who is developing their relationship management capabilities and is eager to build strong client and internal partnerships while delivering positive client outcomes.

The ideal candidate brings 2+ years of experience in relationship management, client success, account management, or client-facing roles. Exposure to Human Resources (HR) or Human Capital Management (HCM) is considered an asset.

What Success Looks Like

• Delivers consistent, reliable support across an assigned client portfolio.
• Builds strong client relationships and earns trust through responsive engagement.
• Effectively coordinates resources to address client needs and concerns.
• Identifies and escalates risks while supporting retention and recovery efforts.
• Supports retention, renewal, and growth efforts that contribute to portfolio performance.
• Demonstrates continuous learning and progression toward more advanced relationship management responsibilities.

What you’ll do: Responsibilities

What you can expect on a typical day:

• Manage a portfolio of client relationships by providing timely, responsive support and coordination.
• Serve as a trusted point of contact, building strong client relationships and supporting positive client outcomes.
• Coordinate internal resources and stakeholders to support client needs, resolve concerns, and drive desired outcomes.
• Monitor account health, identify retention risks, and engage appropriate teams when escalation is required.
• Support retention and recovery efforts for at‑risk clients.
• Identify potential growth opportunities and engage Sales or appropriate teams to support expansion efforts.
• Communicate effectively with client stakeholders, adapting approach based on audience and situation.
• Utilize tools, systems, and available resources to support client outcomes and service delivery.

Leadership and Collaboration

• Build strong working relationships with internal teams, including associates and leadership where appropriate.
• Collaborate with stakeholders to support client retention, satisfaction, and business outcomes.
• Recognize when to seek guidance or elevate issues to leadership.
• Contribute to a collaborative team environment and actively support team initiatives.
• Take ownership of personal development and continuously build relationship management skills.

TO SUCCEED IN THIS ROLE: Requirements

• 2+ years of experience in relationship management, client success, account management, or client‑facing roles.
• Demonstrated ability to manage client relationships and coordinate across teams.
• Strong organizational skills with the ability to manage multiple priorities and competing demands.
• Developing problem‑solving skills with the ability to recommend practical solutions.

Core Competencies

• Communication: Clear, concise, and professional in all interactions.
• Coordination: Effectively engages the right teams and stakeholders to support client outcomes.
• Problem Solving: Able to identify concerns, recommend solutions, and elevate when appropriate.
• Relationship Building: Builds strong, trusted relationships with clients and internal partners.
• Client Focus: Understands client needs and works proactively to support success.
• Risk Management: Recognizes retention risks and takes appropriate action.
• Business Awareness: Understands client objectives and supports appropriate solutions.
• Initiative: Demonstrates accountability, urgency, and ownership of responsibilities.
• Adaptability: Adjusts communication and approach based on audience and context.
• Judgment: Recognizes when to escalates and involve leadership.

Bonus points for these: Preferred Qualifications

• Exposure to HR, HCM, payroll, or business services is considered an asset.
• Experience supporting client retention, satisfaction, or growth initiatives is preferred.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well‑being... because healthy associates are happy ones.
• Join a company committed to giving backand generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time.Flexibility to integrate work more easily in your everyday life.
• Go Global.With operations around the world, exciting new networking opportunities abound.
• Belongby joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $69,700.00 - CAD $111,300.00 / Year*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.