Relational Security Officer

Providence Healthcare; Vancouver; On-site; CAD 35,448 - 50,486; Full time

Benefits offered by this job

Comprehensive training on diversity and inclusion

State-of-the-art facilities

Inclusive workplace culture

Job summary

Providence Healthcare is hiring Relational Security Officers in Vancouver to improve safety in healthcare settings. This role focuses on reducing workplace violence, promoting cultural safety, and requires effective communication and trauma-informed practices. Candidates must have a BC Security Guard License and be available for full-time, in-person training. The position offers a competitive salary of CAD $31.19 per hour and opportunities for additional training on equity, diversity, and inclusion.

Qualifications

• Current BC Security Guard License required.
• OFA Level I Certification is necessary.
• Recent experience in a related field is preferred.

Responsibilities

• Patrol and monitor the premises regularly.
• Respond to incidents and emergencies effectively.
• Provide security for patients and staff as needed.

Skills

Effective communication

Interpersonal skills

Physical fitness

Organizational skills

Equipment operation

Education

Current BC Security Guard License

OFA Level I Certification

Advanced Security Training Certification

One year's experience or equivalent

Job description

Salary

The salary range for this position is CAD $31.19/Hr. - CAD $31.19/Hr.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes.

Testing may be required. A criminal record check may be required

Summary

Relational Security Officers play a critical role in reducing workplace violence and promoting cultural safety. Training for RSOs is based on trauma-informed practice, integrating the knowledge of how people are affected by trauma, into the anticipation, desescalation, and prevention of aggression in healthcare settings. RSOs use effective and culturally informed communication to build healthy and positive relationships with patients, residents and visitors, creating a safe and welcoming environment for all. Relational Security Officers work at both St. Paul's Hospital and Mount Saint Joseph Hospital.

We are seeking applications from candidates who strive to make a difference in their communities; have a genuine interest in principles and practices of equity, diversity, and inclusion; are able to practice the principles of Indigenous Cultural Safety and Humility; and strive to treat all with positive regard.

Successful candidates must be available for 5 weeks of full-time, in-person training, commencing at the start date, without exceptions. Only qualified candidates will be contacted.

What You Bring

Education

• Current BC Security Guard License, OFA Level I Certification, Certification of Training Completion in Advanced Security Training. One year's recent related experience or an equivalent combination of education, training and experience

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

What We Offer

• A competitive salary:$29.40/hour
• On-the-job training: RSOs receive additional training on equity, diversity and inclusion; indigenous cultural safety and humility; trauma-informed practice; building healthy and positive relationships, and mental health and substance use
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day

• Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
• Responds to emergencies such as the Providence Health Care Disaster Plan, fire, and physically aggressive patients; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
• Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
• Provides security for Providence Health Care patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
• Participates in photo identification and security system programs through methods such as taking staff photos, card access information and entering database information.
• Liaises with fire, police and other related community officials regarding fire and security protocol, response, incidents and investigations per department guidelines.
• Provides First Aid services to injured persons, completes required documentation and maintains supplies.
• Maintains a daily log of events and prepares detailed reports.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations