Regular Full-Time Municipal Law Enforcement Officer 2

Njoyn; Oshawa; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

Comprehensive benefits package

Pension (OMERS)

Professional development opportunities

Free on-site parking

Job summary

The City of Oshawa is hiring a Municipal Law Enforcement Officer 2 via Njoyn. The role involves interpreting and enforcing by‑laws and provincial legislation, handling complaints, and patrolling with emphasis on clear, unbiased service.

The candidate must have a relevant two‑year college diploma and at least one year of customer service experience, with preference for Legal/Justice studies. Responsibilities include investigations, detailed reporting for court, and coverage across enforcement

Qualifications

• Completion of a two (2) year college diploma in a related field, plus one (1) year of relevant customer service experience.
• Preference will be given to applicants with studies in Legal, Justice or Police Studies.
• Experience in a compliance or security environment is an asset.
• Ability to resolve conflict through effective communication and de‑escalation techniques.
• Excellent communication and customer service skills; proficient with Word/Excel and case management software.
• Must be able to work outdoors in all weather and respond to after‑hours calls when required.
• Valid Ontario driver’s licence (Class G) and willingness to obtain rabies vaccination as needed.

Responsibilities

• Interpret, enforce, and administer by‑laws and legislation on a complaint basis and proactively.
• Investigate and respond to public complaints and inquiries regarding enforcement.
• Patrol assigned areas and prepare detailed reports for court proceedings.
• Provide coverage across enforcement areas including Parking, Licensing, Noise, Parks, Animal Control, etc.
• Support City values and perform any other duties as assigned.

Skills

Conflict resolution

Customer service

Communication skills

Report writing

Documentation

De‑escalation

Teamwork

Education

Two‑year college diploma

Preference: Legal/Justice/Police Studies

Tools

Word

Excel

Case Management Software

Job description

Reporting to the Operations Coordinator, Municipal Law Enforcement Services or designate, the role of the Municipal Law Enforcement Officer 2 is to interpret, enforce, and administer by-laws and other legislation, both on a complaint basis and proactively in a consistent, clear, effective and unbiased manner which is sensitive to the needs of customers.

Responsibilities:

• Investigate and respond to complaints and inquiries from the public, staff and other Departments with regard to enforcement and interpretation of Provincial legislation, City By-laws, Regional By-laws, regulations and policies and procedures
• Patrol of assigned areas on a regular basis on foot, bicycle or vehicle to monitor compliance
• Prepare detailed and accurate reports of evidence and complete necessary documentation/processes required for court
• Knowledgeable and able to provide coverage in all areas of enforcement including but not limited to Parking, Private Property, Boulevard Maintenance and Standards, Licensing, Rental Housing, Signs, Noise/Nuisance, Parks, Animal Control, etc.
• Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust
• Other duties as assigned

Requirements:

• Completion of a two (2) year college diploma in a related field, plus one (1) year of relevant customer service experience is required; or an equivalent combination of education and experience. Preference will be given to applicants who have completed studies in Legal, Justice or Police Studies
• Experience working in a compliance or security environment is an asset
• Proven ability to resolve conflict through effective communication techniques, procedures and practical experience related to conflict avoidance, de‑escalation and resolution skills
• Excellent communication and customer service skills
• Established skills and experience in Word, Excel, Case Management Software and other software tracking/reporting applications
• Able to climb, walk and ride a bicycle over rough ground
• Able to work outdoors in all weather conditions
• Shift work is required. Must be able to respond to after‑hours emergency calls in the City within a reasonable time when assigned
• Willing to obtain yearly rabies pre‑exposure vaccination and bi‑annual titre check for level of rabies antibodies
• Possession and maintenance of a valid, unrestricted Ontario Driver’s Licence, minimum Class “G”, and be able to pass the Corporation’s tests for motor vehicle operation

As a condition of employment, the City of Oshawa will require successful candidates to provide a Vulnerable Sector Check and an employment medical.

What the City Offers:

• Competitive salary
• Comprehensive benefits package
• Pension (OMERS)
• Professional development opportunities and/or education reimbursement
• Paid professional association membership for certification maintenance
• Free on‑site parking
• Hybrid work
• Employee perks and wellness programming