Registration/Switchboard Clerk (GMCH) #2026-241

Wellington Health Care Alliance (WHCA); Fergus; On-site; CAD 35,000 - 37,000; Part time

Job summary

Groves Memorial Community Hospital in Fergus, Ontario, is seeking a part-time Registration/Switchboard Clerk to support the Registration/Switchboard department. Responsibilities include handling calls, registering patients, and safeguarding confidentiality.

The role requires medical terminology certification, MS Office proficiency, and experience with Meditech or similar hospital information systems. Fluency in professional communication and reliable attendance are essential.

Qualifications

• Graduate Medical Office Program preferred.
• Medical Terminology Certificate required (current related experience may be considered).
• Meditech registration experience – Recent experience preferred.

Responsibilities

• Act as main communication center answering incoming calls and redirecting to appropriate departments, overhead pages, emergency codes, and reference to on-call schedules.
• Register patients with current valid information for each visit using the hospital information system.
• Understand downtime procedures for phone system, hospital information system, paging, and other electronic systems.
• Manage contacts professionally with patient-first approach.
• Maintain confidentiality per Privacy Act and hospital policies; uphold pledge of confidentiality.

Skills

Typing 40 wpm

MS Office

Communication skills

Fast-paced

Interpersonal skills

Education

Graduate Medical Office Program

Medical Terminology Certificate

Meditech registration experience

Tools

Meditech

Hospital IT systems

Phone systems

Job description

November 3, 2026

GROVES MEMORIAL COMMUNITY HOSPITAL

POSTING #2026-241

REGISTRATION/SWITCHBOARD CLERK

(REGULAR PART TIME)

One (1) regular part time Registration/Switchboard Clerk position is available within the Registration/Switchboard department at Groves Memorial Community Hospital.

This position is unionized with UNIFOR, Local 1106.

RESPONSIBILITIES:

• Act as main communication center answering incoming calls and redirecting to appropriate departments, overhead pages, emergency codes, and reference to on-call schedules
• Using the hospital information system, following registration standards, register patients with current valid information for each visit
• Responsible for understanding downtime procedures for phone system, hospital information system, paging, and any other electronic systems maintained by the department, including emergency codes
• Manage contacts in a professional manner understanding the patient is first and foremost
• Confidentiality of all information is a requirement of employment as well as compliance with the Privacy Act, hospital and departmental policies and procedures including compliance with Pledge of Confidentiality which requires staff to maintain confidentiality even after employment ceases
• Other duties as assigned: Including but not limited to file sorting, chart creation, organizing of patient information, daily entry of internal census information.
  

QUALIFICATIONS:

• Graduate Medical Office Program preferred
• Medical Terminology Certificate required - current related experience may be considered (must complete medical terminology certificate)
• Meditech registration experience – Recent experience preferred
• Previous Switchboard/Admitting/Registration experience in a healthcare setting
• Good working knowledge of MS Office (especially Word and Excel) and experience with other software applications, particularly hospital information systems
• Compliance with Privacy Legislation and Hospital Confidentiality requirements.
• Experience organizing patient health information with high degree of accuracy
• Excellent verbal and written communication skills
• Ability to deal effectively with the public, physicians and other healthcare professionals, in a polite, pleasant and professional manner
• Ability to work at a fast pace, independently and maintain strong organizational skills and ability to prioritize to meet deadlines
• Current knowledge of basic Accounts Receivable functions
• Demonstrated leadership skills and ability to work collaboratively
• Must have excellent attendance record
  
• Must be able to type 40 words per minute
• Satisfactory performance and attendance required
• Satisfactory Reference Checks required prior to start date
• Must provide a Police Vulnerable Sector Check
• Must complete a Pre-Employment Health Assessment
  

NOTE:

Candidates will be tested for qualifications described above.

HOURS OF WORK:

Availability for rotating shifts including days, evenings, nights, weekends and statutory holidays as per department schedule

SALARY:

$25.31 to $27.04 per hour

Groves Memorial Community Hospital strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.

Groves Memorial Community Hospital is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.