Registrar

ISSofBC - Immigrant Services Society of BC; Vancouver; On-site; CAD 33,000 - 43,000; Part time

Benefits offered by this job

Flexible working

Living Wage BC employer

Extended health & dental benefits

RRSP contribution

Job summary

ISSofBC - Immigrant Services Society of BC is seeking a part-time Registrar for the Language and Career College (LCC) in Vancouver. The role involves registering students into ESL and vocational programs, conducting intake assessments, advising on courses, and managing transfers, refunds, and student concerns.

The position requires a certificate or diploma in office administration and two years of related experience; a second language is a plus.

Qualifications

• Completion of a certificate or diploma in office administration, business or related discipline and two (2) years recent related experience.
• Fluency in a second language is an asset (Spanish preferred)
• Excellent customer service skills and computer abilities (MS Office).
• Demonstrated marketing skills and administrative abilities.
• Willing to work flexible hours; evening and weekend work may be required.
• Demonstrated cultural competency and commitment to working effectively with diverse populations.
• Possession of and the ability to maintain a clear provincial Criminal Record Check.

Responsibilities

• Register students into LCC ESL and vocational training programs; perform intake assessments; advise students on appropriate courses; handle course transfers, refunds, and student concerns; update and maintain files; implement marketing and promotional plans for attaining targeted enrolment.
• Respond to student enquiries in person, and by telephone, email and social media, and ensure that suitable applicants are given all relevant information and reasonable accommodation of individual circumstances to facilitate their registration.
• Register students for courses and arranges course transfers, keeping enrolment numbers in mind.
• Conduct intake assessment of potential students. Track the completion of pre-requisite courses.
• Ensure students are aware of school policies affecting them.
• Collect tuition fees; issue receipts and tax forms; calculate and process refunds for students; complete daily payment receipts summary and batch reports.
• Monitor online registration and seat availability, maintains waitlists, and schedules classes with weekly, monthly, and bi-monthly intakes.
• Provide prospective and current students with counselling about Student Aid BC and LCC’s programs.
• Update course information on the LCC website and social media (e.g. Google ads, Facebook ads, etc.) as well as creating physical posters aimed at attaining enrolment targets.
• Assist the Senior Manager and Instructional Coordinator to plan new courses and creating marketing materials and promotional activities to attain enrolment targets.
• Resolve student concerns and problems, in a manner consistent with LCC policies as set forth by the PTIRU, or other relevant governing bodies, to ensure full compliance with institutional standards.
• Suggest improvements in the online student database, surveys and student evaluations; coordinate LCC’s participation in information fairs and trade exhibits.
• Troubleshoot minor technical issues and refer to IT support when necessary.
• Build and maintain positive relationships with ISSofBC staff, current and prospective students, and visitors.
• Keep informed of current and upcoming LCC programs and services.

Skills

Customer service

Marketing skills

Administrative abilities

MS Office

Second language

Education

Certificate or diploma in office administration or related discipline

Tools

MS Office

Job description

Position: Registrar

Program: Language and Career College (LCC)

Hours: 28 hours per week, in-office

Schedule: Monday & Wednesday 11:30 am - 7:00 pm, Tuesday & Thursday 12:30 pm - 8:00 pm

Duration: September 14, 2026 - September 10, 2027

Location: Language and Career College, ISSofBC - 2610 Victoria Drive, Vancouver, BC

Posting Date: August 11, 2026

Closing Date: August 25, 2026

Why Choose Us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary

Register students into LCC ESL and vocational training programs; perform intake assessments; advise students on appropriate courses; handle course transfers, refunds, and student concerns; update and maintain files; implement marketing and promotional plans for attaining targeted enrolment.

How You Will Make a Difference

• Respond to student enquiries in person, and by telephone, email and social media, and ensure that suitable applicants are given all relevant information and reasonable accommodation of individual circumstances to facilitate their registration.
• Register students for courses and arranges course transfers, keeping enrolment numbers in mind.
• Conduct intake assessment of potential students. Track the completion of pre-requisite courses.
• Ensure students are aware of school policies affecting them.
• Collect tuition fees; issue receipts and tax forms; calculate and process refunds for students; complete daily payment receipts summary and batch reports.
• Monitor online registration and seat availability, maintains waitlists, and schedules classes with weekly, monthly, and bi-monthly intakes.
• Provide prospective and current students with counselling about Student Aid BC and LCC’s programs.
• Update course information on the LCC website and social media (e.g. Google ads, Facebook ads, etc.) as well as creating physical posters aimed at attaining enrolment targets.
• Assist the Senior Manager and Instructional Coordinator to plan new courses and creating marketing materials and promotional activities to attain enrolment targets.
• Resolve student concerns and problems, in a manner consistent with LCC policies as set forth by the PTIRU, or other relevant governing bodies, to ensure full compliance with institutional standards.
• Suggest improvements in the online student database, surveys and student evaluations; coordinate LCC’s participation in information fairs and trade exhibits.
• Troubleshoot minor technical issues and refer to IT support when necessary.
• Build and maintain positive relationships with ISSofBC staff, current and prospective students, and visitors.
• Keep informed of current and upcoming LCC programs and services.

What You Bring

• Completion of a certificate or diploma in office administration, business or related discipline and two (2) years recent related experience; OR an equivalent combination of education, training and experience.
• Fluency in a second language is an asset (Spanish preferred)
• Excellent customer service skills and computer abilities (MS Office).
• Demonstrated marketing skills and administrative abilities.
• Willing to work flexible hours; evening and weekend work may be required.
• Demonstrated cultural competency and commitment to working effectively with diverse populations.
• Possession of and the ability to maintain a clear provincial Criminal Record Check.

Position Competencies

• Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.
• Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships.
• Problem Solving: Analyzes issues, considers alternatives, and demonstrates effective decision-making skills to deliver innovative, impactful results.

Core Organization Competencies

• Delivering Results: Consistently achieves results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.
• Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.
• Valuing Diversity: Actively contribute to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources

ISSofBC Value Proposition

• Hiring Salary: $24.08 - $30.76 per hour
• Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.
• 105 hours of vacation and 35 hours of personal leave
• Extended health and dental benefits
• Employee and Family Assistance Program (EFAP).
• Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%
• Inclusive culture and supportive workplace with opportunity for innovation and development.
• Values-based organization with collaborative peers with a wide range of backgrounds and talents.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.