Settlement Integration Facilitator

Immigrant Services Society of BC; Coquitlam; Hybrid; CAD 60,614,000 - 82,656,000; Full time

Benefits offered by this job

Living Wage BC Employer

Extended health and dental benefits

RRSP employer contribution

Job summary

ISSofBC in Coquitlam (and Maple Ridge) seeks a Settlement Integration Facilitator for a temporary, full-time, hybrid role. You will promote the pre-settlement process, deliver information sessions, and support clients in accessing services, both in person and online, with a focus on inclusivity and trauma-informed practice.

You will coordinate workshops, referrals, and documentation, contributing to IRCC program outcomes and service excellence.

Qualifications

• Certificate or diploma in a relevant field, with a minimum of one year of facilitation experience or training.
• Strong written and verbal communication skills in English.
• Experience facilitating group workshops or orientation sessions.
• Understanding of adult learning principles and trauma-informed, culturally responsive practice.
• Demonstrated cultural competency and commitment to working with diverse newcomer populations.
• Ability to set and maintain professional boundaries with clients.
• Familiarity with local settlement systems, community resources, and government services.

Responsibilities

• Plan, prepare, and facilitate group I&O sessions aligned with IRCC Settlement Program.
• Deliver group I&O sessions using IRCC content; cover topics like housing, employment, health care, and finances.
• Facilitate settlement-related workshops onsite or online for clients’ needs.
• Engage participants using adult learning methods and diverse instructional activities.
• Provide targeted referrals to ISSofBC programs and to external services.
• Maintain boundaries between information provision and individualized supports.
• Track attendance and service delivery in the client information system.

Skills

Facilitation experience

Group workshop delivery

Adult learning principles

Cultural competency

Professional boundaries

Education

Certificate or diploma in a relevant field

Tools

NewTrack system

Job description

Position: Settlement Integration Facilitator

Program: Solid Start 360

Type: Temporary, Full-time

Schedule: Hybrid, 35 hours per week

Duration: ASAP – March 31, 2027

Location: Coquitlam & Maple Ridge

Posting Date: August 19, 2026

Closing Date: August 26, 2026

Why Choose Us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary

Promotes pre-settlement process through delivery of key of information and orientation workshops and Canadian life skills group sessions utilizing approved curriculum, either in person or online. Provides support to clients in accessing digital group services in alignment with IRCC Settlement Program outcomes.

How You Will Make a Difference

Group Information & Orientation (I&O)

• Plan, prepare, and facilitate group I&O sessions that strictly align with service requirements


• of the IRCC Settlement Program.


• Deliver group I&O sessions using IRCC’s Welcome to Canada Fact Sheets as the core


• content framework. Sessions must cover the following required topics, as applicable to


• client needs: After Your Arrival, Housing, Employment, Health Care Services, Money and


• Finances, Building Your Community, Education, Post-Secondary Education, Consumer


• Protection, Indigenous Peoples, Foreign Credential Recognition


• Ensure group I&O sessions are informational and orientation-focused, not case


• management or counselling, and are delivered in a group-based format as required by IRCC.


• Adapt delivery methods (plain language, visual aids, interactive activities) to support ESL


• learners while maintaining fidelity to IRCC-approved content.

Workshop Facilitation & Client Engagement

• Facilitate settlement-related workshops and group sessions either onsite or online, tailored


• to clients’ settlement, pre-settlement, and early integration needs.


• Engage participants using a variety of adult learning methods, including group discussion,


• role-playing, practical exercises, and multimedia presentations.


• Review, evaluate, and continuously improve group sessions to ensure effectiveness,


• relevance, accessibility, and quality.

Referrals & Service Navigation (Group-Based)

• In group drop-in settings, provide targeted referrals to ISSofBC programs and services (e.g.,


• settlement, employment, language supports) and to appropriate external community and


• mainstream services.


• Conduct client referrals and light follow-ups emerging from group I&O sessions and group


• drop-ins, ensuring appropriate warm hand-offs where required.


• Maintain clear boundaries between group information provision and individualized


• supports, referring clients to Client Integration Specialists as appropriate.

Program Administration, Preparation & Compliance

• Complete Group I&O preparation and follow-up activities, including session planning,


• material preparation, post-session documentation, and coordination with the Settlement


• team.


• Promote and support recruitment for group I&O sessions and workshops in coordination


• with the Settlement team.


• Accurately track participant attendance and service delivery in ISSofBC’s client information


• system (NewTrack) in accordance with IRCC reporting requirements.


• Participate in staff meetings, training, and compliance briefings related to IRCC program


• requirements and service standards.


• Perform other related duties as assigned.

What You Bring

• Fluency in an additional language(s) is considered a strong asset.


• Certificate or diploma in a relevant field, with a minimum of one (1) year of facilitation experience or training, or an equivalent combination of education, training, and experience.


• Strong written and verbal communication skills in English.


• Demonstrated experience facilitating group workshops or orientation sessions.


• Understanding of adult learning principles and trauma-informed, culturally responsive practice.


• Demonstrated cultural competency and commitment to working effectively with diverse newcomer populations.


• Ability to set and maintain professional boundaries with clients and manage self-care.


• Familiarity with local settlement systems, community resources, and government services.


• Ability to obtain and maintain a clear Criminal Record Check

Position Competencies

• Communication: Clearly conveys accurate, timely information to diverse audiences and actively listens and responds.


• Ethics & Integrity: Acts with integrity, transparency, fairness, and accountability in all interactions.


• Collaboration & Teamwork: Builds positive working relationships and contributes to a collaborative, inclusive team environment.


• Service to Clients and Others: Delivers high-quality, respectful, and responsive service while maintaining professional boundaries.

Core Organization Competencies

• Delivering Results: Consistently achieve results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.


• Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.


• Valuing Diversity: Actively contributes to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources.

ISSofBC Value Proposition

• Hiring Salary: $24.08 - $33.05 per hour


• Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually.We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.


• 105 hours of vacation and 35 hours of personal


• Extended health and dental benefits
  
• Employee and Family Assistance Program (EFAP).


• Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%


• Inclusive culture and supportive workplace with opportunity for innovation and development.


• Values-based organization with collaborative peers with a wide range of backgrounds and talents.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.