Regional Services Manager

Staples Canada; Nanaimo; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading office supply retailer in Canada seeks a Regional Services Manager to drive profitable growth in print, marketing, and technology services across assigned stores. Key responsibilities include implementing customer-focused strategies, developing business plans, and leading store teams. The ideal candidate has over 5 years of experience in retail leadership, strong financial acumen, and exceptional coaching skills. This role offers various employee benefits, including health and dental.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Learning & Development programs

Qualifications

• 5+ years in retail, print, or wireless sales leadership.
• Proven ability to drive profitable growth and sales.
• Advanced knowledge of print, marketing, wireless telecom, and technology support.

Responsibilities

• Drive sales growth and implement customer-focused strategies.
• Develop business improvement plans with district leaders.
• Coach store teams and build high-performing teams.
• Align stores with national standards for operational excellence.

Skills

Multi-unit leadership experience

Financial acumen

Exceptional leadership skills

Communication skills

Job description

Job Description

Some of what you will do

The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role focuses on delivering a consistent, best-in-class experience while leading initiatives that enhance customer engagement, streamline operations, and develop high-performing teams. The manager will create, communicate, and execute strategic plans in collaboration with stakeholders at all organizational levels. Their leadership ensures alignment with corporate strategies and exceptional execution of the company’s value propositions.

Specifically, you will

1. Drive sales growth across print, wireless, warranty, and tech support services by implementing customer-focused strategies, such as promoting referral programs, lead generation, cross-promotion between business units, and identifying new market opportunities in both B2B and consumer segments.
2. Develop and execute business improvement plans in collaboration with district and home office leadership to reduce operational friction, improve customer satisfaction, and drive profitability across the region.
3. Coach and assess store teams in print, marketing, wireless, and technology services, identifying development opportunities and building high-performing teams.
4. Lead operational excellence by aligning stores with national standards and ensuring consistent execution of tools, processes, and customer engagement practices.
5. Partner with store leaders and the talent team to ensure top-tier hiring decisions are made for service roles, using available tools and resources effectively.
6. Address performance concerns in collaboration with store leadership, ensuring timely and structured follow-up at 30, 60, and 90-day intervals.
7. Support onboarding and training of new General Managers, Assistant Managers, and service supervisors, ensuring completion of training and implementation of performance improvement plans.
8. Foster a culture of accountability and continuous improvement, setting clear expectations and holding teams responsible for achieving results.
9. Monitor market trends and customer feedback to inform strategy and influence product and service development that meets evolving customer needs.

Some of what you need

1. 5+ years of multi-unit leadership experience in retail, print, or wireless sales, with a proven ability to drive profitable growth and sales.
2. Advanced knowledge of print and marketing services, wireless telecommunications, and technology support.
3. Strong financial and strategic acumen, including experience with sales forecasting, performance analysis, and budget management.
4. Exceptional leadership and coaching skills, with the ability to develop high-performing teams and foster a culture of accountability.
5. Excellent communication and relationship-building skills, with the ability to influence and collaborate across all organizational levels.

Additional Information

• Regular travel is required.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• PTO and Personal Days
• Performance bonuses
• Learning & Development programs
• And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About The Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more, and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you have a disability or special need that requires accommodation, please let us know.