Regional Service & Safety Manager – Atlantic Canada

Avenir Energy Ltd.; New Glasgow; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

RRSP/TFSA with employer matching

Flexible time-off

Incentive rewards

Job summary

Avenir Energy Ltd. seeks a Service Manager to oversee daily operations across the Atlantic Provinces, ensuring safe, efficient, and reliable propane service for customers.

You will lead frontline staff, plan schedules, coach, and align with safety standards and company policies. The role involves regular travel between branches in Nova Scotia, New Brunswick, and Prince Edward Island, focusing on customer satisfaction and collaboration with dispatch, service, and branch teams to maintain high

Qualifications

• 3-5 years of experience in transportation, delivery operations, HVAC service or logistics management (energy or propane industry experience is an asset)
• Strong leadership skills with experience managing frontline staff
• Solid understanding of safety regulations, TDG requirements, and fleet operations
• Excellent communication, problem-solving, and decision-making abilities
• Ability to work in a fast-paced environment and adapt to changing operational needs
• Proficiency with computer applications
• Gasfitter 1 certification
• Valid driver’s license and ability to travel frequently throughout Atlantic Canada, including overnight travel as required

Responsibilities

• Provide day-to-day leadership and support to the front line team, fostering a positive and safety-focused work environment
• Manage staff scheduling, vacation planning, and route adjustments to meet customer demands
• Conduct regular performance conversations, ride-alongs, coaching sessions, and training to support continuous improvement
• Participate in hiring, onboarding, and development of new staff
• Oversee daily operations to ensure timely and accurate service to our customers
• Review, approve, and monitor delivery logs, route efficiencies, fuel usage, and customer service levels
• Work closely with dispatch, customer service, and service teams to resolve operational challenges
• Ensure vehicle readiness-reporting maintenance needs, coordinating inspections, and ensuring compliance with fleet standards
• Travel regularly to branch locations across Atlantic Canada to support operational consistency, staff engagement, safety initiatives, and business needs
• Promote a strong safety culture and enforce safe work practices at all times
• Conduct safety meetings, toolbox talks, and support incident investigations when required
• Ensure compliance with Transportation of Dangerous Goods (TDG), Occupational Health & Safety (OH&S), and company policies
• Monitor staff qualifications, certifications, and training requirements
• Support resolution of customer concerns related to deliveries, service levels, scheduling, or tank issues
• Work with the branch team to maintain high customer satisfaction and operational reliability
• Provide guidance to staff on customer interactions and professional conduct
• Track and report on key operational metrics such as delivery volumes, productivity, overtime, and route performance
• Maintain accurate documentation of staff certifications, training, and investigations
• Participate in budgeting discussions, forecasting, and operational planning

Skills

Leadership skills

Safety-conscious

Communication

Problem-solving

Decision-making

Computer literacy

Education

Gasfitter 1 certification

Job description

Avenir Energy Ltd. seeks a Service Manager to oversee daily operations across the Atlantic Provinces, ensuring safe, efficient, and reliable propane service for customers.

You will lead frontline staff, plan schedules, coach, and align with safety standards and company policies. The role involves regular travel between branches in Nova Scotia, New Brunswick, and Prince Edward Island, focusing on customer satisfaction and collaboration with dispatch, service, and branch teams to maintain high