Regional Service Network Specialist, East Region

Accerta; Toronto; Hybrid; CAD 60,000 - 73,000; Full time

Benefits offered by this job

Group Benefits

Pension Plan

Performance-based incentive programs

Growth Opportunities

Volunteering: Paid time off

Hybrid Work Environment

Home Office Stipend

Mental Health Support

Employee Assistance Program

Community Volunteering

Financial Wellness

Education Reimbursement

Employee Referral Reward

Job summary

Accerta, a social enterprise delivering healthcare benefits programs in Canada, is seeking a Regional Service Network Specialist for the East region to liaise with families and children’s services providers and ensure access to accurate, timely information.

The role covers five catchments across Ontario, involves mapping services, supporting families with equity-focused approaches, and delivering webinars or in-person events.

Qualifications

• Undergraduate degree or college diploma in social services.
• Knowledge of community resources for children with special needs including autism.
• Experience presenting and facilitating workshops is an asset.

Responsibilities

• Map existing services within local regions to support AccessOAP for families.
• Assist families in accessing AccessOAP services using family-centered, culturally and linguistically appropriate approaches.
• Ensure accurate service mapping and resources within designated region.
• Deliver webinars or in-person events to disseminate information about AccessOAP processes, services, and supports.
• Other duties as assigned.

Skills

Video conferencing

Bilingual ability

Education

Undergraduate degree or college diploma in social services

Tools

Zoom

Teams

Job description

Regional Service Network Specialist, East Region

WHO WE ARE

AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone!

EMPLOYMENT TYPE: Full-time, Permanent, Hybrid

ABOUT THIS OPPORTUNITY

AccessOAP is seeking a Regional Service Network Specialist for East region (RSN). This position will liaise with families and children’s services sector providers to ensure that OAP-registered families and local service providers have access to accurate and timely information to support their needs.

• Using an equity-based framework, RSN Specialist will work together with local service providers and families to support a positive family experience in the OAP that is tailored to the specific needs for each region, by building bridges between and across children’s service sector organizations of many stripes, in support of all families enrolled in the OAP. This includes collaborating with providers with the goal of ensuring cohesive information sharing related to families across the province.
• Reporting to Regional Service Network Manager East, RSNs will work in harmony with families, service providers, community leaders and partner organizations.

PRIMARY ACCOUNTABILITIES:

Regional Specialist team will work within 5 designated catchments across the province in support of:

• Liaise with service providers across children’s service sectors to map existing services within local regions that OAP-registered families may be able to access.
• Support families in accessing AccessOAP services and supports using a family centered, culturally and linguistically appropriate approach.
• Complete tasks related to ensuring accurate service mapping and resources within designated region.
• In partnership with local service providers and AccessOAP teams deliver webinars and/or in‑person events to support the dissemination of accurate information about AccessOAP processes, services, and supports
• Other duties as assigned.

QUALIFICATIONS & EXPERIENCE:

• Preference will be given to those with an undergraduate university degree or a college diploma in the social services field with 1-2 years of autism-related work experience
• Knowledge of community resources for children, youths with special needs, especially knowledge of the autism and developmental sector
• Experience with presentations and facilitating workshops and groups will be considered an asset
• Demonstrated experience using MS Office and virtual communication platforms (e.g., Zoom, Teams)
• Bilingualism or multilingualism is considered an asset
• Must live in the region they represent (East Region of Ontario – Durham to Ottawa area)

ANNUAL SALARY:

$60,000 – 72,500

PERFORMANCE BONUS:

Up to 10% of annual salary

WHAT WE OFFER

• Group Benefits: Coverage begins on the employee’s first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation).
• Pension Plan: Eligibility starts on the employee’s first day, and a 5% employee contribution is matched by a 5% employer contribution.
• Performance-based incentive programs: Opportunities to increase your earnings.
• Growth Opportunities: in a company that promotes from within.
• Volunteering: Time off to volunteer within our community
• Hybrid Work Environment: working environment with a laptop and two monitors.
• Home Office Stipend: A one-time payment of $750 included in the employee’s first paycheck.
• Mental Health Support: Access to Mental Health on Demand for employees and their dependents.
• Member Assistance Program: Includes Employee Assistance Program services.
• Community Volunteering: Up to 8 hours of paid time off annually to volunteer in your community.
• Financial Wellness: Opportunities to contribute to non-matching GRRSPs, TFSAs, and FHSAs, along with financial information sessions.
• Education Reimbursement: Tuition reimbursement for post-graduate courses, upon prior approval.
• Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

FLEXIBLE WORK ARRANGEMENT:

Employees are expected to work on-site at least once per month at our Toronto office (4 New Street., Toronto, ON), with additional in‑office days as required based on business needs. Hybrid schedules are determined collaboratively between employees, managers, and teams.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required throughout the recruitment process. Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process.

We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.