Regional Quality Manager

Mérieux NutriSciences - North America; Markham; Remote; CAD 100,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous vacation

Bonus up to 10%

Job summary

Mérieux NutriSciences – North America seeks a Regional Quality Manager based in Canada to lead QA across facilities in North America. The role reports to the Regional Director Quality Assurance NA and focuses on maintaining ISO17025 quality systems, audits, and regulatory compliance while supporting continuous improvement.

Responsibilities include coordinating annual management reviews, ensuring regulatory alignment where applicable, and guiding teams through quality metrics, customer inquiries,

Qualifications

• Minimum degree in microbiology, chemistry, or food science/technology or quality assurance.
• 3–5 years of broad technical experience in an appropriate discipline.
• Minimum 2 years with Quality System Management in ISO17025 accredited laboratories and experience with accreditation processes.

Responsibilities

• Ensure implementation of the North American quality system across all facilities in the region.
• Attend audits by key clients on relevant facilities as required.
• Maintain the quality standard in the region to meet company values and client needs.
• Write/Review North American SOPs and assist in audit scheduling with regulatory bodies.
• Provide guidance in customer complaints investigations and non-conformity resolutions; support regulatory audits as needed.
• Train staff on North American SOPs and participate in relevant professional organizations.

Skills

Leadership

Communication

Attention to detail

Team coordination

Education

Degree in microbiology/chemistry/food science or quality assurance

Tools

Auditing

Job description

MERIEUX NUTRISCIENCES As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

Remote

Permanent

If you want to contribute to an inspiring long‑term purpose, to be part of a fast growing company on a high‑value market with significant build‑up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Regional Quality Manager in CAN. Your mission will be to:

Location

Must Be Based In Ontario or British Columbia near Burnaby. This a Remote based position with expectations to travel onsite to lab locations.

Position Summary

The Regional Quality Manager supports the role of the Regional Director Quality Assurance NA and provides leadership, direction and support to the facilities within the regional organization in assuring constant improvement and maintenance/consistency in quality systems management, service processes, technology, and customer satisfaction.

Reporting to the Regional Director Quality Assurance for NA and working in conjunction with the other members of the Quality Team, the incumbent establishes policies and goals in the region related to the North American quality systems orientation. They also ensure implementation of North American standard operating procedures, best practices, laboratory operating systems and special projects, contributing with suggestions and feedback.

Main Activities

• Ensure implementation of the NA quality system across all facilities within their region;
• Where necessary attend audits by Key clients on relevant facilities;
• Ensure the quality standard/level within the regions meets both our company values/mission plus our client’s needs;
• Write/review North American SOP;
• Assist in the managing of Audit Schedules for facilities within their defined region
• Including developing audit schedule and communication with regulatory body
• Undertake quality system audits or other audits as directed;
• Manage membership/registration of regulatory bodies, e.g. FDA
• Have oversight of KQSI for their facilities;
• Have familiarity SCC and CFIA requirements
• Have oversight of PT and PCS data to ensure NC are closed out and all relevant data reported as per corporate guidelines;
• Provide support to facilities including assistance/guidance in customer complaints investigations and NC in general;
• Provide guidance on response to regulatory audits as required;
• Train staff on north American SOP and like as required;
• Initiate work stoppage if required;
• Participate in relevant business/scientific organizations;
• Communicate with all customers in open honest manner maintaining a polite/diplomatic strong appearance while maintaining full confidentiality at all times;
• Provide direction to the employees and activities of the Quality Assurance department;
• Identify, implement and monitor elements of quality systems to ensure consistency of practices.
• Develop, collect, analyze and report quality system metrics and work with leaders to provide Quality system improvement strategies for all services;
• Assist in establishing goals for quality performance throughout the organization that promote company objectives.
• Provide status updates on the progress of the quality systems.
• Manage the annual management review process;
• Provide direction to management to ensure that quality systems are performing as designed and interact with the North American community by sharing knowledge, proven practices and other communications as appropriate;
• Provide guidance and expertise to customers and staff to understand and solve quality system problems and issues;
• Assist in the collection and creation of documentation for Requests for Quotation as requested by the Sales and Marketing departments;
• Manage the completion of customer surveys and requests for information from customers;
• Maintain professional expertise through available literature and contributing to industry publications and presentations;
• This position may share responsibility for safety programs, which may include auditing and monitoring safety systems, providing employee education, and ensuring compliance with regulations;
• Perform other related duties as needed

At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.

YOUR PROFILE

Communication

Internal Interlocutors: Interaction with Country Quality Managers with a direct line reporting to the Senior Director Quality Assurance

External Interlocutors: Clients & suppliers

Knowledge

Profile: Holds a minimum degree in microbiology, chemistry or food science/technology or quality assurance. They also have three to five years of broad technical experience in an appropriate discipline. Plus, a minimum 2 years with Quality System Management in ISO17025 accredited laboratories and experience with accreditation process, and experience with external and internal auditing processes. A sound knowledge of ISO 17025 requirements, Knowledge or understanding of regional regulatory standards preferred.

Required Skills

Good fluency in English with good written and verbal skills. This position requires attention to consistency and detail, sound judgment, leadership, planned schedules, commitment to teamwork and close communication with departmental representatives and external customers to effectively provide support. Strong verbal, written and computer skills are required to provide and obtain information effectively.

Management

The incumbent provides technical and quality leadership within their area of expertise to laboratory management within their region.

Work Environment

The incumbent works in an office environment with proper temperature and light control. This position will require time spent inside the laboratory environment with proper lighting and temperature control. Protective gear is needed while working within the laboratory such as safety glasses, gloves and lab coat. Occasional exposure to laboratory fumes, chemicals, and materials will occur. Three to seven nights a month may be needed to travel to laboratory locations. This position can expect extended times working at a computer where physical dexterity is required.

Compensation Package Overview

Compensation Range $100,000 - $110,000 annual salary CAD

Potential bonus: Up to 10% based on performance.

Full Time Eligible Benefits Overview

• Comprehensive medical, dental, and vision insurance plans.
• Generous vacation package to support work-life balance following state and local ordinances.

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long‑term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 60 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co‑building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open‑minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 10,000 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?