Regional Operations Manager - Saskatchewan

Boston Pizza International, Inc. (Calgary); Saskatoon; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Operations Manager to support the Saskatchewan market. This role is pivotal in guiding Franchisees to achieve their goals, providing operational support, and leading training initiatives. You will be instrumental in enhancing the guest experience while ensuring restaurant operations align with brand standards. The company values collaboration and offers a flexible working environment, making it an ideal place for those passionate about hospitality. If you're results-driven and ready to make a real impact, this opportunity is for you!

Benefits

Flexible working environment

Employee programs and benefits

Internal talent promotion

Community engagement through Boston Pizza Foundation

Qualifications

• Experienced in hospitality with strong leadership and communication skills.
• Post-secondary education in Hospitality or Business Management preferred.

Responsibilities

• Provide leadership and direction to Franchisees and management teams.
• Implement operational plans and ensure alignment with brand standards.

Skills

Hospitality expertise

Leadership

Communication skills

Data analysis

Adaptability

Team collaboration

Presentation skills

Social media knowledge

Education

Post-secondary diploma or degree in Hospitality Management

Business Management or related field

Tools

Point-of-sale systems

Food and beverage inventory programs

Labour forecasting programs

Job description

Looking for an opportunity to make a real impact? We’re currently recruiting for a Regional Operations Manager to join our amazing team of talented employees. This role will support the Saskatchewan market, so the candidate must live in the Saskatchewan market or be willing to move there.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

What you do:

Reporting to the Senior Operations Manager, the Regional Operations Manager is the business advisor for Franchisees in their region, working with them to build strategic plans to achieve restaurant-specific goals. They provide operational support, lead training initiatives, and conduct operational assessments for the restaurants in their region. This position contributes to the organization's overall success by providing leadership to Franchisees and their teams, and by ensuring that the field Operations strategy is implemented in their region.

In this role, you will be expected to:

• Provide leadership and direction to our Franchisees and their management teams;
• Implement operational plans, processes, and tools in our franchised restaurants;
• Ensure that both the restaurant operations and guest experience is aligned to our brand standards;
• Support the development of the Franchisee and Management teams using data-based feedback, coaching, best practices and virtual in-market training;
• Review monthly operating results to ensure restaurants are maximizing their potential;
• Facilitate regional food and beverage meetings to introduce new food and beverage items, marketing initiatives, and training on menu execution / seasonal menu offerings.

Who you are:

• You’re experienced in the hospitality sector and are known for having the “hospitality gene”;
• You have a post-secondary diploma or degree, preferably in Hospitality Management, Business Management, or related field;
• You have knowledge of point-of-sale systems, food and beverage inventory and labour forecasting programs;
• You are results driven and take a hands-on approach to enhance business metrics;
• You have an endlessly positive attitude that creates energy in the business;
• You are agile, adaptable and can handle ever changing situations;
• You work collaboratively with diverse groups of people creating an impact everywhere you go;
• You are an excellent communicator, both written and verbal;
• You have strong presentation skills;
• You may have working knowledge of social media platforms;
• You must be willing and able to travel.

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We’re a Great Place to Work and have been recognized on the 2024 Best Workplaces lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness;
• Through the Boston Pizza Foundation, we’re focused on giving back to the communities we live, work and play in.

What’s next:

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll schedule interviews;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.