Regional Operations Manager

The Brick; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

Career development

Job summary

The Brick is seeking a Regional Operations Manager to support store operations and merchandising across the region. Reporting to the Director of Stores, this role conducts regular store visits, delivers training, and drives SG&A and operational performance.

You will lead store teams, monitor P&L, ensure merchandising compliance, and guide improvements, including health and safety and relationship with management. Travel is required, and flexibility to work all shifts.

Qualifications

• Minimum high school diploma.
• 2–3 years leadership experience.
• Proven track record in operations and customer service.

Responsibilities

• Conduct store visits and regular meetings with management to identify training needs.
• Drive SG&A and operational performance within the region.
• Ensure merchandising compliance and health and safety adherence.
• Lead and develop store teams through coaching and training.

Skills

Leadership

Operations

Customer service

P&L

Travel

Training

Education

High school diploma

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

Reporting to the Director of Stores, the Regional Operations Manager will be responsible for providing Operations and Merchandising support to The Brick stores assigned, by visiting stores on a regular rotation and conducting training either for individual stores or groups of stores. The focus of the visits will be: SG&A Performance; Operational Performance, Merchandising Compliance; Training and Development of Store Teams and Process and Systems Improvements.

Responsibilities

• Consistently produce great looking stores!
• Drive consistency and performance within the region in the area of operations!
• Maintain the highest level of P&L accountability focused in the area of SG&A to maximize Net Contribution
• Complete store walks, visits and regular meetings with management and staff. During visits will do the following to identify issues requiring corrective training to resolve:
• SG&A expenses as per budget so that maximum profit for each store is realized
• Assess compliance to store merchandising as outlined in the Merchandising Manual through floor walks and constant communication with store merchandising personnel
• Supports operational improvements in store through training and leadership
• Asses compliance to Operational systems, policies and procedures
• Follows up to ensure all locations are following Health and Safety Policies and procedures
• Supports improvements in store KPIs such as DIR, DSIR and clearance margins / volume in all retail locations
• Responsible for operations roll outs and consistency amongst locations
• Follow up within a required time frame to access progress on store deficiencies from previous visit.
• Provide strategic leadership to the Visual Merchandising Team within the region.
• Support retail locations during the store opening process including any store renovations
• Flexibility to work all shifts including evenings and weekends

Qualifications

Education & Experience:

• Minimum high school diploma
• 2-3 years leadership experience
• Proven track record in operations and customer service

Knowledge & Skills:

• Demonstrate a complete understanding of The Brick P&L and financial reporting
• High level of producing results through follow up and accountability
• The desire to promote an extreme level of excellence, pride and store detail
• Desire to motivate and lead management teams
• Ability to develop staff through coaching, mentoring and training
• Excellent time management skills and work ethic
• Capability to work under pressure and handle multiple tasks
• Proven ability to manage a wide variety of assignments at once and manage competing deadlines
• Communicate clearly the company policies, direction and expectations
• Willingness to travel

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]