Operations Supervisor

The Brick Group; Burlington; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paramedical services

Employee discounts

Career progression

Job summary

The Brick is seeking an Operations Supervisor to support store leadership and drive exceptional customer service at one of our retail locations. You will report to the Store Manager and oversee merchandising, coaching, and daily operations.

You will recruit and develop staff, coach performance, manage escalated issues, and ensure accuracy in inventory and financial reporting while maintaining the highest standard of customer satisfaction.

Qualifications

• High school diploma or equivalent; post secondary education an asset.
• 2+ years of customer service or sales experience.
• Retail supervisory or senior associate experience is an asset.
• Proven track record in customer service, operations and merchandising.
• Excellent verbal and written communication skills.
• Strong problem solving abilities and good time management.

Responsibilities

• Maintain store merchandising, detail and customer service excellence.
• Recruit, hire and develop staff through coaching and performance appraisals.
• Handle escalated customer service issues and offer solutions.
• Ensure 100% customer satisfaction across all departments.
• Lead by example and promote teamwork within all departments.
• Maintain data entry accuracy with minimal errors.
• Maintain store inventory levels and inventory accuracy.
• Oversee accounts receivable and accounts payable reporting and controls.
• Follow all Brick Group policies and procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Time management

Teamwork

Education

High school diploma or equivalent

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities:

• Maintain excellence in store merchandising, detail and customer service
• Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
• Handle escalated customer service issues and offer solutions
• Ensure 100% customer satisfaction
• Lead by example, promoting teamwork within all departments
• Ensure a high-level of data entry accuracy with minimal errors
• Maintain store inventory levels and inventory accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Understand, implement and ensure compliance with all Brick Group policies & procedures

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of customer service or sales experience
• Previous retail Supervisory or Senior Associate experience an asset
• Proven track record in customer service, operations and merchandising
• Excellent verbal and written communication skills
• Highly developed problem solving skills
• Good time management skills and work ethic
• The ability to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]