Regional Leader, Personal Insurance

BrokerLink; Calgary; On-site; CAD 109,900 - 134,300; Full time

Benefits offered by this job

Flexible work arrangements

Wellness account

Savings options

Employee Share Purchase Plan

Group RRSP and DPSP matching

Job summary

BrokerLink is hiring a senior leader to drive Personal Insurance growth in Calgary/Airdrie, AB. You will lead a team of Personal Insurance managers, shape regional strategy, recruit and coach staff, and ensure outstanding customer experience.

You will partner with executives to implement plans, monitor performance, and strengthen relationships with insurer partners while maintaining high service standards.

Qualifications

• AIC – General Level 2 or equivalent is required.
• Leadership and management experience in insurance brokerage operations is an asset.
• Understand the needs of the customer (internal and external).
• Strong communication and negotiation skills.
• Strong team player and collaborator.
• Management of projects or initiatives outside daily responsibilities with multiple stakeholders.
• Analytical and problem‑solving abilities; develops optimal solutions that maximize organizational performance.

Responsibilities

• Build and lead a highly engaged team.
• Drive growth and deliver second to none customer experience.
• Develop business strategies with your management team to deliver outperformance.
• Implement and execute these plans by leveraging your team’s talents and skills sets and through regional collaboration.
• Accountable for overall recruiting and staffing of your team.
• Responsible for managing, coaching, and developing your team. Conduct regular one‑on‑one meetings with direct reports and proactively manage succession plans.
• Build and execute Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions
• Ensure quality of service meets expected standards
• Examine customer experience and implement tools and programs to enhance their experience
• Analyze and resolve service and sales problems and follow up with clients on escalated issues as required
• Develop and maintain strong working relationships with our key insurer partners

Skills

Leadership

Communication

Team collaboration

Analytical thinking

Project management

Customer empathy

Education

AIC – General Level 2 or equivalent

Insurance brokerage operations knowledge

Job description

Role Overview

As a key member of the management team, this position is responsible for driving the overall goals and objectives for our Personal Insurance teams within a specific regional territory. You will lead a team of Personal Insurance managers and drive growth while delivering exceptional customer experience.

Location: Calgary/Airdrie, AB. Employment: Permanent Full Time.

What You’ll Do Here

• Build and lead a highly engaged team
• Drive growth and deliver second to none customer experience
• Work with your management team and peers to develop business strategies which deliver outperformance
• Implement and execute these plans by leveraging your team’s talents and skills sets and through regional collaboration
• Accountable for overall recruiting and staffing of your team
• Responsible for managing, coaching, and developing your team. Conduct regular one‑on‑one meetings with direct reports and proactively manage succession plans.
• Build and execute Engagement Action Plans. Motivate staff to participate in company objectives and continuously keep them informed of changes or new directions
• Ensure quality of service meets expected standards
• Examine customer experience and implement tools and programs to enhance their experience
• Analyze and resolve service and sales problems and follow up with clients on escalated issues as required
• Develop and maintain strong working relationships with our key insurer partners

What You Bring To The Table

• AIC – General Level 2 or equivalent is required
• Leadership and management experience in insurance brokerage operations is an asset
• Understand the needs of the customer (internal and external)
• Strong communication and negotiation skills
• Strong team player and collaborator
• Management of projects or initiatives outside daily responsibilities with multiple stakeholders
• Analytical and problem‑solving abilities; develops optimal solutions that maximize organizational performance

Benefits

Salary Range: CAD 109,900 – 134,300 (based on a 35‑hour work week). Salary determination also considers experience, skills, and location.

Incentive Plan: Annual bonus target 15% of base salary, with a potential payout of up to 200% based on performance.

Additional benefits: flexible work arrangements, wellness account and savings options, Employee Share Purchase Plan, Group RRSP and DPSP matching, and more.

BrokerLink is an equal opportunity employer and is committed to providing an accessible environment. Accommodations are available on request.