Regional Client Onboarding Director

Citi; Mississauga; On-site; CAD 221,000 - 484,000; Full time

Job summary

Citi is seeking a Director of Client Services Onboarding to lead multiple onboarding teams. Reporting to the Head of Corporate & Public Sector Client Onboarding, you will drive strategic onboarding programs for Citi’s North American market, balancing risk, compliance, and client success across regions.

You will shape the regional strategy, manage a large team, and collaborate with Sales, Product, Tech, and Risk to accelerate revenue while maintaining strong governance and controls.

Qualifications

• Extensive managerial experience required.
• 15 years plus of work related experience.
• Exceptional leadership with senior stakeholder management and strong English skills.

Responsibilities

• Shape and execute the regional onboarding strategy.
• Oversee a large portfolio of client implementations and onboarding programs.
• Partner with Sales, Relationship Management, Product, Operations, Technology, Risk, and Compliance.
• Monitor service quality, capacity and drive continuous process improvement.
• Manage operational risk and governance across onboarding activities.
• Lead talent management, workforce planning and budget for the regional team.

Skills

Strategic leadership

People leadership

Senior stakeholder management

Budget management

Risk & governance

English proficiency

Education

Bachelor’s/University degree

Tools

Word

Excel

PowerPoint

Job description

Citi is seeking a Director of Client Services Onboarding to lead multiple onboarding teams. Reporting to the Head of Corporate & Public Sector Client Onboarding, you will drive strategic onboarding programs for Citi’s North American market, balancing risk, compliance, and client success across regions.

You will shape the regional strategy, manage a large team, and collaborate with Sales, Product, Tech, and Risk to accelerate revenue while maintaining strong governance and controls.