Regional Account Sales Coordinator

RB Global Inc.; Saskatoon; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with 100% match up to 4%

PTO 15 days per year

Job summary

RB Global Inc. is seeking a Regional Account Sales Coordinator in Canada to serve as the key liaison between customers and the outside sales team. You will drive business outcomes, manage consignments in Salesforce, and coordinate internal resources for exceptional customer service.

The role involves travel within Canada and up to 20% in US regions, working both indoors and outdoors, with on-site duties at a regional auction site as needed.

Qualifications

• Excellent customer service skills.
• Experience in Sales or Customer support or inside sales experience.
• Strong oral and written communication skills.
• Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company.
• Proficiency with general office productivity tools (Word, Excel, PowerPoint, Outlook).
• Experience with a customer management system (Salesforce).

Responsibilities

• Provide exceptional customer service to both external and internal customers.
• Build and maintain strong relationships with the sales team and customers and handle administrative tasks related to consignments.
• Assist customer & the sales team in resolving issues during the consignment to cash process.
• Create opportunities and contracts and manage assets in the internal customer management system (Salesforce).
• Collect contract information and manage documents.
• Review information in sales and online databases to ensure equipment listings are up to date.
• Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of service.

Skills

Customer service

Sales experience

Communication

Team collaboration

Office tools

Salesforce

Travel readiness

Tools

Salesforce

Microsoft Office

Job description

Description

Regional Account Sales Coordinator is the key liaison between our customers and our own outside sales team (i.e. Territory Managers). A Sales Coordinator is responsible for the execution and overall management of the regional customer business process across all selling platforms. In short, you will be the point person for driving business outcomes and high customer satisfaction.

Qualifications

• Excellent customer service skills
• Experience in Sales or Customer support or inside sales experience
• Understanding of Industrial and construction industries and equipment would be a huge plus
• Strong oral and written communication skills
• Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company
• Strong customer management skills
• Ability to operate successfully in a rapidly changing, fast-paced environment
• Excellent time management and organizational skills
• Self-motivated, tenacious, capable of working independently to achieve goals
• Willing to dig-in and continually learn new things and build a knowledge base
• Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met
• Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with a customer management system (for example, Salesforce
• Occasional travel within Canada, and US regions up to 20% annually
• Occasional onsite work from a Regional Auction Site up to 20% annually
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks

Responsibilities

• Provide exceptional customer service to both external and internal customers
• Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments
• Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process
• Create opportunities and contracts and manage assets in the internal customer management system (Salesforce)
• Collect contract information & manage documents
• Review information in our sales and online databases to ensure equipment listings are up to date
• Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service
• Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines.
• Collect contact information & manage departmental collaborations to ensure deadlines are met.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers.
• Perform other duties as assigned.

Employer

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.