Recreation Supervisor

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Complimentary upgrades

Staff accommodation assistance

One meal per shift

Employee travel discounts

Wellness program

Job summary

Fairmont Jasper Park Lodge in Alberta, Canada, invites you to join our team as Recreation Attendant (Supervisor). You will oversee activities from pool and fitness to kids' programs, ensuring guests are welcomed and engaged.

Reporting to the Recreation Manager, you will supervise daily operations, organize events, manage revenues, and mentor colleagues while maintaining high standards of luxury service in a fast-paced mountain setting.

Qualifications

• Experience with outdoor activities – kayaking, canoeing, biking, and hiking required.
• Experience with children required.
• Minimum 1-year supervisory experience required.
• Comprehensive background check required.
• Current First Aid and CPR certification required.
• Pleasure Craft Operators Card required.
• Pro Serve certification required.

Responsibilities

• Consistently offer professional, friendly and engaging services.
• Follow departmental policies, procedures and service standards.
• Maintain cleanliness of Pool, Kids, and Games Rooms, Health Club, Recreation areas including Tennis Courts, Outdoor Activity Centre, Change Rooms, and the Boathouse.
• Assist with special events and activities as required including organizing waivers.
• Responsible for float and management of all revenues during shift from rentals of equipment and sales of merchandise.
• Conduct and enhance departmental orientation and training for all new Recreation Colleagues.
• Assist with planning, organizing and leading children’s programs and Kids Camp for conference, and hotel package groups.
• Assist with weekly Departmental audits.
• Submit weekly month end inventory counts.
• Assist with familiarizing guests and colleagues to the Recreation facilities.
• Conduct History tours, nature walks, hikes, bike rides, and boat tours as necessary.
• Process guest checks in a timely and efficient manner.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned.

Skills

Outdoor activities experience

Experience with children

Supervisory experience

Communication skills

Teamwork

Calm under pressure

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Recreation Attendant (Supervisor). Whether our guests are swimming, boating, biking, or using the fitness centre, the thoughtful attention you provide as a Recreation Attendant will make them feel welcome and valued.

What you will be doing:

Reporting to the Recreation Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging services
• Follow departmental policies, procedures and service standards
• Maintain cleanliness of Pool, Kids, and Games Rooms, Health Club, Recreation areas including Tennis Courts, Outdoor Activity Centre, Change Rooms, and the Boathouse
• Assist with special events and activities as required including organizing waivers
• Responsible for float and management of all revenues during shift from rentals of equipment and sales of merchandise
• Conduct and enhance departmental orientation and training for all new Recreation Colleagues
• Assist with planning, organizing and leading children’s programs and Kids Camp for conference, and hotel package groups
• Assist with weekly Departmental audits
• Submit weekly month end inventory counts
• Assist with familiarizing guests and colleagues to the Recreation facilities
• Conduct History tours, nature walks, hikes, bike rides, and boat tours as necessary
• Process guest checks in a timely and efficient manner
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Other duties as assigned

Qualifications

Your experience and skills include:

• Experience with outdoor activities – kayaking, canoeing, biking, and hiking required
• Experience with children required
• Minimum 1-year supervisory experience required
• Comprehensive background check required
• Current First Aid and CPR certification required
• Pleasure Craft Operators Card required
• Pro Serve certification required
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

• Starting rate of Pay: $18.13 per hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,700 properties with Accor

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Please note: This position is internally known as "Recreation Attendant".

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]