Housekeeping Clerk

FAIRMONT; Municipality of Jasper; On-site; CAD 21,000 - 31,000; Full time

Benefits offered by this job

Staff accommodation on-site

One complimentary meal per shift

Medical, Vision & Dental benefits

Pension plan with employer matching

Travel program discounts

Job summary

Fairmont Jasper Park Lodge is seeking a dedicated Housekeeping Clerk to deliver luxury guest experiences with attention to detail. You will follow standards, communicate across departments, and manage room tasks and equipment.

The role supports evening operations and safety compliance while upholding the Fairmont brand promise. The position emphasizes reliable teamwork, strong organizational skills, and a proactive approach to guest needs, ensuring timely updates and high-quality cleanliness

Qualifications

• Housekeeping experience required; candidates with housekeeping supervisory experience preferred.
• Proven leadership ability required.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable; able to multi-task in a fast-paced environment.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Follow departmental policies, procedures and service standards.
• Communicate effectively within housekeeping and with other departments.
• Promptly handle guest requests and follow up.
• Assign room tasks to Room Attendants as required.
• Prepare turn down sheets timely and accurately.
• Track lost and found items and log inquiries.
• Sign in/out room keys and manage key inventory.
• Ensure cleanliness of housekeeping areas and supervise supplies.
• Report maintenance deficiencies and follow through with repairs.
• Maintain room statuses and hourly status updates with Supervisors.
• Oversee evening operations of housekeeping and safety policies.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Problem solving

Teamwork

Tools

Microsoft Word

Excel

Property Manager

Royal Service Manager

Job description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Housekeeping Clerk. As a Housekeeping Clerk your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences.

Job Description

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Initiate and maintain effective communication within the housekeeping department and other departments
• Ensure prompt handling of all guest requests and timely follow up
• Assign room tasks to Room Attendants as required
• Ensure timely preparation of turn down sheets
• Responsible for accurate tracking of lost and found items in the log, the tracking of all inquiries and timely shipment
• Responsible for the sign in and out of all room keys and key inventory
• Ensure the cleanliness of Housekeeping office, back room and outside back recycling area
• Supervise the supply, proper use and care of equipment, linen and cleaning supplies
• Report all maintenance deficiencies and follow through with repairs in rooms and surrounding areas
• Maintaining of room statuses at the end of the day and hourly updates of numbers and room statuses in cooperation with Supervisors throughout the day
• Responsible for the effective operation of the housekeeping department in the evening
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Following all safety and sanitation policies
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Other duties as assigned

Qualifications

• Housekeeping experience required; candidates with housekeeping supervisory experience preferred
• Proven leadership ability required
• Computer knowledge of programs, Microsoft Word, Excel, Property Manager, Royal Service Manager, and exceptional typing skills strongly preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to multi-task, work well under pressure in a fast-paced environment and meet deadlines
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,

What is in it for you:

• Starting rate of pay: $18.90 per hour
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]