Recreation Facility Clerk Supervisor

Newwestcity; New Westminster; On-site; CAD 55,000 - 75,000; Full time

Job summary

The City of New Westminster's Parks and Recreation Department seeks a friendly, organized Recreation Facility Clerk Supervisor for Century House. You will oversee front-desk operations, supervise staff and volunteers, handle registrations, admissions, and rentals, and support payroll and reporting.

This temporary full-time role lasts about one year and emphasizes customer service, cash handling, scheduling, and procedural documentation to maintain efficient facility operations.

Qualifications

• Completion of Grade 12 or equivalent, including or supplemented by commercial courses. Sound related experience or an equivalent combination will be considered.
• Sound knowledge of community recreation principles and objectives.
• Advanced computer skills including Microsoft Office, Xplor Recreation, Kronos, and POS systems.
• Ability to supervise others effectively, make sound decisions, and resolve problems per City policies.
• Ability to assess and implement improved systems and processes for efficiency, including staffing and facility scheduling.
• Ability to perform accounting and audit functions for cash receipts from registrations, bookings, and events.
• Proven ability to meet deadlines and work efficiently during peak times.
• Capacity to learn and train others on clerical procedures with accuracy.
• Strong interpersonal and communication skills to interact with public, staff, and volunteers.
• Ability to work independently with minimal direction.
• Must pass and maintain a Police Information Check with Vulnerable Sector.

Responsibilities

• Prepare and maintain staff timesheets and payroll reports.
• Participate in recruitment and performance evaluations.
• Assign shifts and daily duties to staff for smooth front-desk operations.
• Provide information and assistance on classes, activities, schedules, fees, refunds, and transfers.
• Balance and reconcile cash and cheque payments for registrations, fees, and rentals.
• Process accounts payable and accounts receivable.
• Prepare and audit daily revenue reports.
• Order and track office supplies.
• Train staff on Xplor Recreation and related tools.
• Develop and maintain procedural manuals and guidelines.
• Support financial and program administration for Century House partner association.

Skills

Supervisory skills

Customer service

Communication

Problem solving

Train others

Education

Grade 12 or equivalent

Tools

Microsoft Office

Xplor Recreation

Kronos

POS systems

Job description

As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 92,000 residents. New Westminster is rich in history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to achieve its strategic vision. We have earned a proud reputation for civic leadership, service delivery, and outstanding employee relations.

The City of New Westminster’s Parks and Recreation Department is looking for a friendly, organized, patient, and experienced Recreation Facility Clerk Supervisor to join the team at Century House. As a member of the team, you will thrive in a fast-paced recreation environment where excellence in customer service is essential. In this role, you will plan, assign, check, supervise, schedule, and participate in the work of a moderate sized group of staff and senior volunteers engaged in front-line services. These include customer service, cashiering, and processing admissions, registrations, and rentals.

This is a temporary full-time position for approximately one year.

Key responsibilities include:

• Preparing and maintaining staff timesheets and various reports for payroll.
• Participating in recruitment and employee performance evaluations
• Assigning shifts and daily duties to staff to ensure smooth front-desk operations.
• Providing information and assistance to the public regarding classes, activities, schedules, fees, refunds, and transfers.
• Balancing and reconciling cash and cheque payments for registrations, fees, and rentals.
• Processions accounts payable and accounts receivable
• Preparing and auditing daily revenue reports.
• Ordering and tracking office supplies
• Training, supporting, and educating staff on the use of Xplor Recreation
• Developing and maintaining procedural manuals and operational guidelines
• Supports aspects of financial and program administration for the Century House partner association.

If you have the following qualifications and attributes, we want to hear from you:

• Completion of Grade 12 or equivalent, including or supplemented by commercial courses- preferably elementary accounting and word processing. Sound related experience, or an equivalent combination of education and experience will be considered.
• Sound knowledge of community recreation principles and objectives.
• Advanced computer skills relevant to the role, including familiarity with Microsoft Office, Xplor Recreation, Kronos, and POS systems.
• Ability to supervise others effectively, make sound decisions, and resolve problems in accordance with City policies and procedures.
• Ability to assess and implement new or improved systems and processes that increase efficiency, including staffing and facility scheduling.
• Ability to carry out accounting and audit functions for cash receipts from program registrations, bookings, and events.
• Proven ability to meet deadlines and work efficiently during peak times.
• Capacity to learn and train others on a variety of clerical procedures and ensure work is completed accurately and consistently.
• Strong interpersonal and communication skills, with the ability to interact courteously and effectively with the public, staff, and volunteers.
• Ability to perform both supervisory and clerical duties independently, with minimal direction.
• The successful candidate must be able to pass and maintain a clear Police Information Check with Vulnerable Sector Check.