Recovery, Representative

Honda Canada Finance Inc; Markham; Remote; CAD 38,000 - 48,000; Full time

Job summary

Honda Canada Finance Inc. is seeking a Representative Recovery – Account Services to work remotely within Honda Canada’s Account Services department and report to the Supervisor, Account Services.

The role focuses on payment solutions to resolve past due accounts and minimize credit loss for HCFI. Responsibilities include handling recovery processes, insurance tracking, communicating with insurers, meeting monthly targets, supporting senior associates on bankruptcy and legal matters,

Qualifications

• Completed post-secondary education or equivalent work experience.
• Minimum of 2 years’ experience in Financial Services, or 1–3 years with proven results.
• Knowledge of collection and repossession laws.
• Bi-lingual in French and English required.
• Strong decision‑making, negotiating, planning, analytic and strategic skills.
• Excellent interpersonal, communication, problem solving and listening skills.
• Able to work in a fast paced environment with initiative.
• Ability to build collaborative relationships with stakeholders.
• Detail oriented, results oriented, well organized and a team player.

Responsibilities

• Handle Recovery Processes (charged off, bankruptcies, total loss, insurance tracking, delinquent).
• Correspond with insurance companies, research values, accept offers and inform customers.
• Manage Insurance Tracking Process with authorizations and documentation.
• Meet set monthly departmental targets based on discharge documents.
• Support Senior Associates on bankruptcy and legal matters.
• Handle third party collections agency placements and monitor recoveries.
• Perform other duties as assigned and share best practices.
• Monitor high risk accounts and liaise with dealers, customers and internal teams.
• File claims and decide on repossessions for bankruptcies.

Skills

Bilingual French/English

Negotiation

Analytical

Communication

Problem solving

Teamwork

Decision making

Education

Post-secondary education or equivalent

Job description

*** PLEASE NOTE THIS IS A REMOTE ROLE** The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery – Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI. Individually assigned responsibilities may include but not limited to, the principal functional responsibilities listed below.

Responsibilities

• Handling any one of the Recovery Processes (Charged off accounts, Bankruptcies, Total Loss Process, Insurance Tracking and Delinquent accounts).


• Correspond and deal with insurance companies, research values on cars, follow-up and accept offers from insurance companies as well as provide customers with accurate information.


• Handle the Insurance Tracking Process by reviewing the accounts, obtaining authorization for waivers, preparing necessary documents, and obtaining the insurance policies.


• Ensure that the set monthly departmental targets are met based on discharge documents.


• Support the Senior Associates with communication regarding bankruptcy and legal matters.


• Handle third party collections agency placement and monitor the recoveries by each agency.


• Other duties as assigned.


• Share best practices amongst the team members to increase efficiency.


• Monitor high risk accounts and act as a liaison with dealers, customers, and other internal departments.


• Handle bankruptcies by filing the appropriate claims and deciding on repossessions.

Qualifications

• Completed post-secondary education and/or equivalent work experience.


• Minimum of 2 years’ experience in Financial Services, and or 1-3 years of relevant, progressive business experience with a proven track record of delivering results.


• Knowledge of laws in regards to collection and repossession of assets.


• Bi-lingual in French and English is required.


• Strong decision-making, negotiating, planning, analytic, and strategic skills.


• Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.


• Ability to deal effectively and professionally in a rapidly changing and fast paced environment.


• A high level of individual initiative and ability to work with minimal direction.


• Ability to build collaborative working relationships with internal and external stakeholders.


• Must be detail oriented, results oriented, well organized, and a team player.

Salary

The hourly rate range for this position is $ $27.91–$34.89 CAD hourly. Individual rate within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set.

Remote Work Information

This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion). As this role supports clients and dealers nationwide, bilingual (French/English) proficiency is required. This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill. Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes. Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. Accommodations will take into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process, please email Human Resources at [e-mail] or call [phone].

Company Culture & Values

The Power of Dreams is alive at Honda.

Build a career with Honda.

The best people produce the best products.

That's why Honda is constantly on the lookout for bright, ambitious team players who have a strong commitment to improving society, the environment, as well as themselves.

Honda has long been a company whose corporate culture centres around people who successfully work together to produce technologically advanced and environmentally conscious products. We believe that everyone involved in the process of buying, selling or producing a Honda product should have a positive experience.

At Honda, respect for the individual is a fundamental belief and we recognize, respect and value individual differences in one another.

We are committed to creating equal opportunity for all our Associates to grow in a diverse and inclusive work environment while driving continuous improvement with Passion, delivering Joy and Value to our Customers.