Records Clerk

City of Mississauga; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

The City of Mississauga is seeking a Records & Customer Service Clerk to manage files and provide customer service in the courthouse. The role includes creating, retrieving, and maintaining records, along with supporting public inquiries effectively. A focus on equality and accessibility is central to this position, contributing to a diverse workplace.

Qualifications

• Minimum of one year related filing and records management experience.
• Requires lifting and retrieving boxes up to 50 lbs.

Responsibilities

• Create new files and maintain record standards.
• Provide customer service at the courthouse.
• Retrieve and deliver files as needed.

Skills

Knowledge of computer systems

Customer service

Education

Grade 12 education

Completion or enrollment in a Records Management course

Job description

Req ID:26747
Vacancy Type: Temporary
Contract Duration: 18 months
Number of Positions:1
Closing Date:06/27/2025

Job Summary

The Records & Customer Service Clerk, Courthouse will retrieve and deliver files to clients, provide records management support, and maintain department and corporate record standards and procedures in Records Management.

Duties and Responsibilities

• Create new files.
• Shift files when shelves are too tight.
• Search for and retrieve missing files
• File tickets, information’s, trial and ER requests
• Print and locate files on RICO reports
• Purge files
• Assists with and arranges for transfers of records to off-site storage and retrieval and arrange for confidential destruction of records according to retention schedule
• Provide customer service to clients coming into the courthouse, i.e. resolving issues, explaining process and procedures
• Providing certified copies when requested
• Other duties as assigned.

Skills and Qualifications

• Grade 12 education
• Completion or enrollment in a Records Management course
• Minimum of one year related filing and records management experience.
• Knowledge of computer systems, records management programs and court environment are an asset
• Requires shifting files, folders, packing files, lifting and retrieving boxes up to 50 lbs.
• May be required to stand for long periods of time.
• Exposure to computer keyboards and screens.

Hourly Rate/Salary:$29.32 - $39.09 (based on Grade B salary $ 53,354 - $ 71,139)
Grade:TB
Hours of Work:35
Work Location:950 Burnhamthorpe Rd W
Organization Unit:LEG/Court Administration - Court Support
Department/Division/Section:LEG/Legislative Services Dept,LEG/Office of the City Clerk,Court Administration
Non-Union/Union: Non Union

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of anyaccommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.