Recognition Coordinator

British Council; Toronto; Hybrid; CAD 76,000 - 87,000; Full time

Benefits offered by this job

Health care

Dental care

Long term disability

Life and accident insurance

Job summary

British Council in Toronto is seeking a Recognition Coordinator, Higher Education, to grow partnerships with Recognising Organisations and government bodies. You will support strategy, manage a diverse portfolio, and help drive sales readiness through strong stakeholder engagement.

You will collaborate with legal, commercial and delivery teams to create scalable partner models, develop value narratives, and ensure excellent customer experience across recognition services.

Qualifications

• Bachelor-level degree in Business or Education.
• Proven success in key account management for global products or services.
• Experience delivering complex global products or programmes to achieve business objectives.
• Analytical mindset with ability to identify growth opportunities and respond to market changes.
• Strategic thinker able to translate insight into clear, actionable plans.

Responsibilities

• Manage a portfolio of Recognising Organisations and government partners, ensuring high-quality service.
• Support go-to-market plans and bid processes with cross-functional teams.
• Translate propositions into compelling sales narratives and enablement materials.
• Coordinate activity across multiple stakeholders and act as a primary contact for operations.
• Represent the British Council in meetings, negotiations and sector forums to build trusted relationships.

Skills

Relationship management

Key account management

Stakeholder management

Strategic thinking

Education

Degree in Business or Education

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Description & Purpose

Are you passionate about building strong partnerships and creating opportunities through education? We're looking for a Recognition Coordinator to help grow and strengthen relationships with Recognising Organisations and key stakeholders across the higher education sector.

Join the British Council as a Recognition Coordinator, Higher Education, and play a key role in expanding access to life-changing education and career opportunities around the world. Working closely with the Recognition Manager and Recognition Development Manager, you will provide key account management support for Recognising Organisations and government bodies, building strong partnerships and ensuring excellent customer experience across our recognition services.

The role provides opportunities to support strategic partner bids and tender processes, ensuring proposition integrity and relevance. You will work collaboratively with legal, commercial and delivery teams to develop scalable and repeatable partner models, translate propositions into compelling sales narratives, and create enablement materials including pitch decks, value stories, FAQs and objection-handling resources.

Acting as the interface between Proposition, Sales and Marketing, you will ensure a consistent customer message while establishing feedback mechanisms that continuously improve sales readiness, market adoption and partner success.

Role Accountabilities

In this role, you'll manage a portfolio of accounts, ensuring excellent service delivery while identifying opportunities to expand recognition of British Council products. You'll use data and insight to track performance, monitor progress against targets, and recommend actions that drive success and continuous improvement.

You will support the delivery and rollout of both new and existing services, helping to strengthen engagement and satisfaction among partners. As part of the Proposition team, you will contribute to the implementation of go-to-market plans in collaboration with Network and Marketing teams, while driving best-practice approaches, frameworks and playbooks that optimise market execution.

You'll represent the British Council in stakeholder meetings, presentations, negotiations and sector forums, building trusted relationships and championing our work. You'll also gather market intelligence, monitor sector developments and work closely with colleagues across Proposition, Sales, Marketing and Product teams to ensure a consistent and compelling message to customers.

We're looking for someone who can confidently lead initiatives, coordinate activity across multiple stakeholders and act as a key point of contact for operational matters. If you enjoy turning insight into action, improving services through customer feedback, and delivering high-quality outcomes that make a real difference, we'd love to hear from you.

Qualifications & Experience

Person specification

• To travel locally and overseas whenever required
• Must be prepared to attend and participate in regular team and stakeholder meetings during early hours of the morning

Essential

• Degree in Business or Education
• Strong knowledge of the global industry landscape and the British Council's E&E product portfolio.
• Proven success in key account management for global products or services, building and maintaining strategic relationships.
• Demonstrable experience delivering complex global products, services, or programmes to achieve business objectives.
• Proactive and innovative approach, generating creative solutions that deliver value for recognising organisations and the wider business.
• Skilled in market analysis, identifying growth opportunities, and responding effectively to changes in the external environment.
• Strategic thinker with the ability to translate insight into clear plans and deliver measurable business outcomes.
• Experience developing, negotiating, and managing global contracts, ensuring accountability and taking corrective action when required.

Desirable

• Demonstrates evidence of successfully adding value to an established proposition
• Experience of working in the international higher education market

Important Information

• Location: Toronto, Canada (hybrid)
• Contract Type: this is a permanent, full-time position
• Annual Salary: 76,006.21 - 86,660.00 CAD
• Benefits: The British Council provides health care, dental care, long term disability benefits as well as life and accident insurance (the "Insurance Programme"). Details concerning your eligibility in any of these programs will be subject to the terms of the insurance policy between the Council and the insurer. All employees must participate in the Insurance Programme, except those on fixed term contracts of less than one (1) year and those working fewer than 20 hours per week.
• Right to Work: The candidates must have legal right to live and work in Canada. We may not offer visa sponsorship, or relocation on this occasion.
• Background Screening: all successful candidates are obliged to undergo comprehensive background screening
• Closing Date: 6th October 2026

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [e-mail]