receptionist-secretary

Government of Canada; Eastern Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their team. In this role, you will be the first point of contact for clients, providing essential information and support. You will manage communications, schedule appointments, and perform various clerical duties, ensuring smooth operations. This position offers the opportunity to work in a fast-paced environment where attention to detail is crucial. If you're passionate about delivering excellent service and thrive under pressure, this role is perfect for you.

Qualifications

• 1-2 years of experience in customer service roles.
• Proficiency in MS Office applications and database software.

Responsibilities

• Greet clients and provide information about services.
• Operate switchboard and manage incoming calls.
• Perform clerical tasks and maintain records.

Skills

Customer Service

Attention to Detail

Communication Skills

Data Entry

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Word

MS Outlook

Database software

Switchboard (1-25 lines)

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private sector

Responsibilities Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Perform data entry
• Provide customer service

Experience and specialization Computer and technology knowledge

• Switchboard 1-25 lines
• Database software
• Electronic mail
• MS Excel
• MS Outlook
• MS Word
• MS Windows

Additional information Transportation/travel information

• Own transportation
• Public transportation is not available

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Sitting