Receptionist Scheduler

Retirement-Concepts-; Maple Ridge; On-site; CAD 25,000 - 30,000; Full time

Job summary

West Coast SeniorsHousing Management is seeking a Receptionist/Scheduler to support the General Manager by handling reception duties and scheduling, while promoting a high standard of customer service at the community.

You will greet residents and visitors, answer calls, book rooms, and help with clerical tasks and payroll support as needed. This role emphasizes empathy, professionalism, and teamwork in an on-site setting.

Qualifications

• Grade 12 education or equivalent with recent, two (2)years related experience or an equivalent combination of education, training orexperience.
• Ability to plan, organize and prioritize with multiplecritical timelines.
• Ability to work independently and in cooperation withothers.
• Computer literate with intermediate to advanced Exceland Word.
• Basic accounting and payroll experience an asset.
• Ability to demonstrate tact, diplomacy, empathy,patience and concern in providing quality services to residents with a focus on“Customer Service”.
• Ability to read, write and speak English proficientlyand understand verbal and written instructions.
• Allsuccessful applicants must pass the vulnerable sector Criminal Record Checkapplicable to Provincial guidelines.
• Mustbe in good health, physically able to perform repetitive tasks, lift, squat,bend, stand and walk as required to perform the duties of the position.

Responsibilities

• Be an engaged collaborative team player, developing andmaintaining professional relationships that support and strengthen theorganizational culture and purpose.
• Monitorsand responds to the tenant emergency call system (24 hour “EmergencyResponder”), while on duty.
• Organizes and maintains all functions of the receptiondesk.
• Greets and communicates with all residents, visitors,staff, and volunteers in the community in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant,friendly, and helpful manner.
• Takes appropriate messages when necessary.
• Books appointments and meeting rooms for variousmanagers.
• Follows policies and procedures of the community.
• When possible support other departments in anadministrative capacity.
• Arrangesshift coverage for short calls and longer term planned absences by followingthe community’s procedures as applicable.
• Reviewsand reports unfilled shifts, casual call in list, and staff availabilityconcerns as applicable
• Assiststhe Administrative Coordinators as required in the clerical aspects of residentbilling, comfort fund, invoicing and payroll.
• Attendsand participates in community and education programs.
• Performsother related duties as required.

Skills

Customer service

Time management

Communication

Multitasking

Education

Grade 12 education

Tools

Excel

Word

Job description

At West Coast SeniorsHousing Management, we see our communities as a family and we are equallycommitted to our residents and our staff. We provide an engaging workenvironment and treat each other with respect and dignity. We invest in thegrowth and development of our teams to actively participate in the creation ofmemories and moments that matter to our residents.

About the Role

The Receptionist/Scheduler reports to the General Manager and/or designate andis responsible for all aspects of reception and office procedures to promote ahigh standard of customer service and professionalism at the community. Thisrole is also responsible for adjusting schedules and filling vacant shifts.

Responsibilities

Include but not limited to:

• Be an engaged collaborative team player, developing andmaintaining professional relationships that support and strengthen theorganizational culture and purpose.
• Monitorsand responds to the tenant emergency call system (24 hour “EmergencyResponder”), while on duty.
• Organizes and maintains all functions of the receptiondesk.
• Greets and communicates with all residents, visitors,staff, and volunteers in the community in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant,friendly, and helpful manner.
• Takes appropriate messages when necessary.
• Books appointments and meeting rooms for variousmanagers.
• Follows policies and procedures of the community.
• When possible support other departments in anadministrative capacity.
• Arrangesshift coverage for short calls and longer term planned absences by followingthe community’s procedures as applicable.
• Reviewsand reports unfilled shifts, casual call in list, and staff availabilityconcerns as applicable
• Assiststhe Administrative Coordinators as required in the clerical aspects of residentbilling, comfort fund, invoicing and payroll.
• Attendsand participates in community and education programs.
• Performsother related duties as required.

Qualifications and Skills:

• Grade 12 education or equivalent with recent, two (2)years related experience or an equivalent combination of education, training orexperience.
• Ability to plan, organize and prioritize with multiplecritical timelines.
• Ability to work independently and in cooperation withothers.
• Computer literate with intermediate to advanced Exceland Word.
• Basic accounting and payroll experience an asset.
• Ability to demonstrate tact, diplomacy, empathy,patience and concern in providing quality services to residents with a focus on“Customer Service”.
• Ability to read, write and speak English proficientlyand understand verbal and written instructions.
• Allsuccessful applicants must pass the vulnerable sector Criminal Record Checkapplicable to Provincial guidelines.
• Mustbe in good health, physically able to perform repetitive tasks, lift, squat,bend, stand and walk as required to perform the duties of the position.