Receptionist/Mail Clerk

Fonction publique de l'Ontario; Lakeshore; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Career growth

Education programs

Benefits package

Flexible work arrangements

Modern workplace

Job summary

South West Detention Centre seeks a Receptionist/Mail Clerk to provide reception and clerical support on-site at 4819 8th Concession Rd., Maidstone, ON, serving staff, inmates and the public. The role includes screening calls, visitor checks, mail handling, and clerical tasks.

You will coordinate visits, process mail, and maintain files while assisting with inventory and stationery orders. This is a temporary appointment with extension potential.

Qualifications

• Knowledge of multi-line switchboard procedures and receptionist duties.
• Ability to learn institutional information policies and release of information.
• Familiarity with Canada Post regulations and mail/courier procedures.

Responsibilities

• Screen and direct multi-line switchboard calls and transfer as needed.
• Receive visitors, verify ID, notify staff of visitors.
• Coordinate video visits and booking with the public and stakeholders.
• Assist with coordination of face-to-face visits and in-person appointments.
• Process incoming/outgoing mail.
• Type a variety of materials and compose routine correspondence.
• File and maintain inventory; order stationery as required.

Skills

Switchboard

Reception duties

Policy knowledge

Mail regulations

Call prioritization

Mail routing

Oral communication

PC literacy

Tools

Word processing

Job description

1 Temporary up to 6 months with possibility of extension

Job code:

C04OAD - Office Administration 04 (COR)

$24.14 - $27.90 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

The South West Detention Centre seeks Receptionist/Mail Clerk to provide reception and clerical support services on-site located at 4819 8th Concession Rd., Maidstone, ON to institution staff, inmates and the general public.

About the job

You will:

• screen and direct multiple-line telephone switchboard calls to the institution, transferring calls as required;
• receive visitors and verify identification, notifying appropriate staff members of visitors;
• coordinate video visits and booking of time slots with the public and stakeholders;
• assist with coordination of face to face and in person visits;
• process incoming and outgoing mail;
• type a variety of material and compose routine correspondence;
• file and maintain ongoing inventory and order stationery as required.

Administrative Knowledge and Skills:

• You have knowledge of multiple-line switchboard and receptionist procedures to response to telephone inquiries, direct callers and process staff and inmate mail.
• You have the ability to acquire knowledge of institutional policies and procedures relating to the release of information for institutions.
• You have knowledge of relevant Canada Post regulations and mail and courier procedures.

Mailing/Courier Knowledge and Reasoning Skills:

• You can prioritize incoming calls as well as recognize and act upon unusual calls.
• You have analytical skills to identify incoming and outgoing mail and determine correct destination of incorrectly addressed mail.

Communication and Technical Skills:

• You have strong oral communication skills to screen and direct calls to the institution and interact with colleagues, outside callers and visitors.
• You demonstrate professionalism, tact and courtesy to respond to telephone inquiries, direct callers and process staff and inmate mail.
• You have experience with a personal computer to complete word processing and produce various typed materials.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• comprehensive benefits that look after your holistic wellness needs
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

Additional information:

• 1 English Temporary, duration up to 6 months, 4819 8th Concession Rd , Maidstone, West Region, Criminal Record and Judicial Matters Check, Local Police Databases Search, PIP/NICHE/RMS
• About security checks:A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.