Receptionist - Full Time Dorothy Day Place

Good Shepherd Centres; Hamilton; On-site; CAD 28,000 - 39,000; Full time

Benefits offered by this job

Extended Health Benefits

Education & Development

Employee Assistance Program (EAP)

Positive workplace atmosphere

Job summary

Good Shepherd Centres in Ontario seeks a Receptionist for Dorothy Day Place to warmly greet visitors, manage calls, bookings and donations, and provide clerical support in a feminist, anti-oppression framework.

The role requires related field education and prior administrative experience; proficiency with Word, Excel and Outlook; ability to maintain confidentiality within a trauma-informed, inclusive environment, including trans/non-binary contexts.

Qualifications

• Completed education in a related field of study required.
• Previous administrative or receptionist experience required.
• Understand and utilize feminist, client-directed, anti-oppression, anti-racism frameworks and harm reduction principles.
• Knowledge of culturally safe practices and support for Trans/Gender positive environments is essential.

Responsibilities

• Greet visitors and direct them to appropriate contacts.
• Answer and screen phone calls, take messages and schedule appointments.
• Perform clerical duties and maintain confidentiality of service user information.
• Support staff and coordinate room bookings and donations.

Skills

Receptionist experience

Administrative skills

Feminist framework

Anti-oppression

Cultural safety

Trans/Gender positive

Education

Related field of study

Tools

Word

Excel

Outlook

Database apps

Job description

HOURS –

Monday to Friday rotation of days and afternoon shift

Rate of pay

$23.89/ Hourly

Reason for posting

This posting is for an existing vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd – Women's Services – Dorothy Day Place

How You Will Make an Impact

The Dorothy Day Place Receptionist enhances the dignity and quality of life of our service users, visitors, managers and staff by providing respectful, efficient and timely services. The Receptionist will greet people, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. To provide service in a dignified and respectful manner that integrates feminist, anti-oppression/anti-racism, and trauma frameworks. Demonstrated commitment to the mission and values of Responsibility, Availability, Adaptability, Hospitality, Quality and Dignity

• The Receptionist will be the primary initial contact at Dorothy Day Place, answering doors, answering and directing phone calls, room bookings, screening, handling donations, as well as administrative functions
• Responsible for participating in Good Shepherd's Health and Safety programs, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd
• Respect and protect the confidentiality of service user information, as well as all other information that is sensitive in nature to the operation of the program, the Good Shepherd Centres, staff, volunteers and others.
• To act as an important communication centre for staff and service users for the efficient and effective communication of information necessary to assist clients.

What You'll Bring to Our Team

• Completed education in a related field of study required
• Previous experience in administrative or receptionist-based position required.
• Understand and utilize feminist, client-directed, anti-oppression, anti-racism frameworks and harm reduction principles
• Knowledge, skills, and experience to support/enhance a service/residential environment that is culturally safe and Trans/Gender positive is essential

• Computer proficiency in Word, Excel, Outlook, Internet Explorer, and Database applications.
• Detail-oriented; well-organized with a demonstrated ability to appropriately prioritize workload

• Experience in a residential setting is an asset
• A valid Ontario Driver's License (G) and ability to drive company vehicle is an asset
• An appreciation and understanding of a range of issues impacting cis women, trans and non-binary individuals including abuse, poverty, homelessness, mental health and substance use
• Valid CPR certification (or willingness to be certified)
• Fluency in a language in addition to English is an asset
• Demonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation.

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.