Receptionist - Credit River Retirement Residence (2025-8106)

Verve Senior Living; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Empfangsmitarbeiter, der das Herzstück unserer Gemeinschaft bildet. In dieser Rolle sind Sie der erste Kontakt für unsere Gäste und spielen eine entscheidende Rolle bei der Schaffung einer positiven Erfahrung. Sie werden administrative Unterstützung leisten, die den reibungslosen Betrieb des Hauses sicherstellt, und dabei Ihre Kommunikations- und Organisationsfähigkeiten einsetzen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens zwei Jahre Erfahrung in einer Empfangs- oder Büroposition.
• Grundkenntnisse in Buchhaltung sind von Vorteil.

Responsibilities

• Begrüßen Sie Bewohner und Besucher herzlich und beantworten Sie Anrufe professionell.
• Verwalten Sie Büromaterial und Bestände.

Skills

Kundenservice

Büroverwaltung

Kommunikationsfähigkeiten

Multitasking

Problemlösungsfähigkeiten

Education

Abschluss der 12. Klasse

Tools

Microsoft Office Suite

Job description

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality from Excellence Canada. As part of our team, your work is key to helping us achieve our shared vision of helping seniors live longer, better. And, you'll also have a lot of fun doing it. Want to join us?

Accountability & Objective

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile, setting the tone for their experience, and providing exceptional customer service are core to this role. Under the direction of the Office Manager, you will provide administrative support, including clerical and reception duties, to ensure the efficient operation of the residence.

Background/Qualifications

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Proven typing and general office administration skills.
• Effective communication skills, both written and verbal, in English.
• Ability to work independently with minimal supervision and demonstrate strong problem-solving skills.
• Proficient computer skills (Microsoft Office Suite, Word, Excel).
• Demonstrated multi-tasking abilities and the capacity to work well independently and in a team environment.
• A resident-oriented individual whose values align with those of the residence.

Key Responsibilities

1. Participate in and adhere to continuous quality improvement standards.
2. Greet residents and visitors warmly; answer and direct phone calls professionally.
3. Manage office supplies and inventory.
4. Handle inquiries, including marketing calls, directing them appropriately.
5. Coordinate with the Marketing department for resident move-ins, including welcome packages, orientation, and key allocation.
6. Provide clerical support to management and staff (data entry, photocopying, filing, etc.).
7. Monitor security by managing incoming and outgoing residents, guests, and visitors.
8. Maintain a tidy reception area.
9. Manage mail and deliveries, ensuring proper paperwork.
10. Record and store lost property.
11. Track guest meals and revenue from services and events.
12. Communicate effectively with residents, families, staff, and the public.
13. Assist with setting up and taking down programs and events as needed.
14. Create and distribute daily resident census reports.
15. Maintain contact lists (residents, emergency contacts, families).
16. Ensure effective communication with coworkers and supervisors.
17. Perform other duties as assigned.
18. Follow all policies and complete mandatory training.
19. Participate in health and safety programs, including fire drills and hazard reporting.

All employment offers are subject to a Criminal Background Check. We thank all applicants; only those under consideration will be contacted.

Verve Senior Living is committed to an inclusive, equitable, and accessible workplace. We encourage applicants from diverse backgrounds and are happy to provide accommodations during the recruitment process upon request.