Receptionist / Administrative Clerk - Union

Service Corporation International; Burnaby; On-site; CAD 33,000 - 39,000; Full time

Job summary

Service Corporation International in Burnaby, Canada is seeking a detail‑oriented administrative assistant to join our team. You will perform day‑to‑day clerical tasks, greet visitors, manage phones, process contracts and payments, and support interment and cemetery operations with courtesy and empathy.

Ideal candidates have a high school diploma and at least one year of office experience, strong communication, and the ability to multi‑task.

Qualifications

• High school diploma or equivalent required.
• One year experience in an office or clerical role.
• Strong communication, organizational and interpersonal skills.

Responsibilities

• Perform day-to-day administrative duties, prepare and reconcile in-house reports.
• Process cemetery and funeral contracts, handle payments and delinquencies.
• Greet visitors and assist with data entry, liaising with cemeteries and vendors.
• Maintain data in the system and manage office supplies.

Skills

Verbal and written communication

Multi-tasking

Detail oriented

Professional and team player

Compassion and integrity

Problem solving

Office equipment knowledge

Follow instructions

Education

High school diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

The successful candidate will complete a two-week full-time training period, Monday through Friday, before transitioning to their regular Friday, Saturday and Sunday + required holidays as the normal schedule.

Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

JOB RESPONSIBILITIES

• Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.


• Participation in Interment Verification Process


• Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management


• Creates a sense of concern and empathy with client family members


• If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution


• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

• High school diploma or equivalent

Experience

• One year experience in an office or clerical role

Knowledge, Skills and Abilities

• Working knowledge of office equipment including copiers, printers, fax machines, telephone console


• Good verbal and written communication skills


• Ability to apply common sense understanding to carry out written or oral instructions


• High level of compassion and integrity


• Problem solving skills


• Ability to multi-task and set priorities


• Detail oriented


• Professional and team player

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions


• Comply with dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day


• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage


• Lifting, pushing, pulling up to 25 pounds

Work Hours

• Ideal Start Date: Monday, September 28, 2026


• Probation Period: 75 working days


• Regular Schedule: Friday, Saturday, and Sunday, 8:30 a.m.-5:00 p.m. (8 hours per day)


• Statutory Holidays: The position will also be scheduled to work all Canadian statutory holidays when the cemetery is open. The cemetery is closed only two days per year: Christmas Day and New Year's Day.


• Working beyond \"standard\" hours as the need arises

Compensation

• Probationary Rate: $24.00/hour


• Rate Following Successful Probation: $28.39/hour

Postal Code: V5J 1A4

Category (Portal Searching): Operations

Job Location: CA-BC - Burnaby