Receptionist/Administrative Assistant

Lyrettephysiotherapy; Timmins; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established healthcare provider is seeking a passionate individual for a full-time role in a dynamic multidisciplinary clinic. This exciting opportunity involves being the first point of contact for patients, ensuring a welcoming environment, and delivering exceptional customer service. You will play a crucial role in optimizing patient experiences through effective scheduling, communication, and administrative support. Join a team dedicated to health and wellness, where your contributions will directly impact patient care and satisfaction. If you thrive in a fast-paced environment and are eager to make a difference, this position is perfect for you.

Benefits

Health Benefits

Retirement Benefits

Paid Training

Competitive Salary

Qualifications

• Must be fully bilingual in English and French.
• Diploma in medical office administration or equivalent experience required.

Responsibilities

• Schedule appointments and optimize the schedule as required.
• Provide exceptional customer service and support to patients.

Skills

Bilingual (English/French)

Customer Service

EMR Software

Payment Processing

Detail-oriented

Organizational Skills

Teamwork

Adaptability

Initiative

Education

Medical Office Administration Diploma

Equivalent Work Experience

Tools

Computer Proficiency

EMR Software

Job description

This is an excellent opportunity to play a key role in patient care in a growing multidisciplinary clinic alongside registered physiotherapists, massage therapists, and other healthcare professionals. This position is a hybrid of reception and administration of a health services office, with a strong focus on optimizing the client experience from first contact to completion of treatment.

As the first point of contact in our reception area, you’ll create a welcoming and supportive environment for our patients. Your responsibilities will include:

• Schedule appointments and optimize schedule as required
• Answer inbound phone calls, emails, and online inquiries
• Greet patients and provide exceptional customer service
• Promote clinic services through active interaction with various referral sources
• Patient check-in, scheduling appointments, responding to telephone & in-person inquiries
• General office duties as required
• Complete third-party forms & letters when required
• Maintain and administer client charts and profiles
• Provide support for effective functioning of the clinic, general office organization/cleanliness and administrative support

We are looking for a qualified candidate who is passionate about providing excellent customer service in the healthcare services industry. Please see required qualifications below:

• Must be fully bilingual (English/French)
• A recognized medical office or general office administration program diploma, or equivalent work experience
• Energetic, positive, friendly and outgoing
• Experience with EMR software is preferred, proficient with computers
• Payment processing experience through various methods including direct billing with affiliated insurances
• Ability to work independently and take initiative.
• Able to analyze processes and workflows and identify issues and possible improvements
• Detail-oriented, organizational skills, quick learner
• Adaptable and able to anticipate changing workflow
• Punctual, reliable, and flexible
• Passion for health, wellness and helping others
• Able to work well in a team environment, able to learn well from others

Additional paid training will be provided. Very competitive wages, health benefits, retirement benefits. Only those considered for an interview will be contacted. This is a full-time position at 37.5 hours per week.

LOCATION: 11 Rea Street North Suite 203, Timmins, ON
STATUS: Fulltime: 37.5 hours – Competitive salary with benefits and retirement package
HOW TO APPLY: Qualified candidates are invited to submit their resume and cover letter to: Lyrette Physiotherapy, [e-mail] or via fax at 705-268-1069
CLOSING DATE: Friday, Oct 18th at 4:00 pm
ANTICIPATED START DATE: To be discussed with eligible candidate