Receptionist / Administrative Assistant

Premier Physiotherapy; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading physiotherapy clinic in Ottawa is seeking an organized and efficient Administrative Assistant / Receptionist. This role involves managing clinic operations, providing exceptional customer service, and ensuring an efficient clinic experience. Candidates should possess strong communication skills and the ability to multitask in a dynamic environment.

Benefits

Competitive salary based on experience

Supportive work environment

Opportunities for professional growth

Qualifications

• Previous experience in a receptionist or administrative role is preferred.
• Knowledge of medical terminology and insurance procedures is advantageous.

Responsibilities

• Greet patients and manage the daily operations of the clinic.
• Handle scheduling, patient records, and billing processes.
• Ensure confidentiality and maintain a welcoming atmosphere.

Skills

Communication

Organizational Skills

Multitasking

Attention to Detail

Proficiency in MS Office

Education

High school diploma or equivalent

Certification in management or related field

Job description

Direct message the job poster from Premier Physiotherapy

Clinic Director / Physiotherapist at Premier Physiotherapy

We are dedicated to helping our patients overcome pain and movement problems through personalized programs and expert care in the Ottawa region. We are committed to providing high-quality care and support to help our patients achieve their wellness goals.

Position Overview :

We are seeking a highly organized and efficient Administrative Assistant / Receptionist to join our physiotherapy clinic. As the first point of contact for our clients, you will be responsible for creating a positive and welcoming atmosphere while managing the daily operations of the clinic. This role requires strong administrative skills, excellent communication abilities, and the ability to multitask in a fast-paced environment. As our clinic continues to grow and thrive, so will your role, working hours, and compensation, providing you with a dynamic and rewarding career path. If you are a motivated individual with a passion for providing exceptional customer service and ensuring smooth clinic operations, we invite you to apply.

Responsibilities :

• Greet patients, visitors, and staff with a friendly and professional demeanor.
• Answer phone calls, schedule appointments, and respond to inquiries in a timely and accurate manner.
• Register new patients, update patient records, and verify insurance information.
• Coordinate patient flow and assist therapists to ensure a smooth and efficient clinic experience.
• Maintain cleanliness and organization of the clinic.
• Oversee the clinic's administrative operations, including managing schedules, coordinating appointments, and ensuring effective use of resources.
• Maintain and update patient records, ensuring accuracy and confidentiality of sensitive information.
• Prepare and manage billing processes, including verifying insurance coverage, submitting claims, and handling payments.

Skills :

• High school diploma or equivalent; additional certification in management or related field is a plus.
• Preferably previous experience in a receptionist or administrative role, in a healthcare or physiotherapy setting.
• Excellent verbal and written communication skills, with exceptional interpersonal abilities.
• Strong organizational and multitasking skills, with a keen eye for detail.
• Proficiency in using office software and equipment, such as MS Office (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Knowledge of medical terminology, insurance procedures, and billing practices is advantageous.
• Ability to work independently, prioritize tasks, and adapt to changing circumstances.

We offer a competitive salary commensurate with experience, a supportive work environment, and opportunities for professional growth. If you are a dedicated professional who enjoys working in a healthcare setting and providing exceptional customer service, we would love to hear from you. Apply today to join our team as an Administrative Assistant / Receptionist at our physiotherapy clinic.