Receptionist

Elim-Village; Surrey; On-site; CAD 22,000 - 30,000; Part time

Job summary

Elim Village, Surrey, BC, is seeking a casual Receptionist to greet residents, families and staff, manage calls, and provide clerical support to the Community Life team. The role emphasizes patient, empathetic service in a senior-lacensed environment.

The position requires strong communication, organization, and computer skills, with prior experience in reception or customer service considered an asset.

Qualifications

• Post-secondary education in Office or Business Administration preferred.
• Minimum two years of reception, administration or customer service experience.
• Experience in senior living, health care, hospitality or related customer-service environment is an asset.

Responsibilities

• Greet residents, families, visitors and staff warmly.
• Answer calls and direct inquiries appropriately.
• Assist residents and families with questions, requests and concerns with empathy.
• Support visitor sign-in procedures and safety protocols.
• Process payments, guest meal orders, program/event registrations and front desk services.
• Receive and distribute mail, deliveries and correspondence.
• Maintain accurate records, forms and front desk supplies.
• Provide general administrative support to the Community Life team.
• Maintain confidentiality and follow privacy, safety and emergency procedures.
• Keep the reception area organized, welcoming and professional.
• Perform other related duties as assigned.

Skills

Telephone etiquette

Communication skills

Organization

Customer service

Teamwork

Education

Office/Business Administration degree

Tools

Microsoft Office Suite

Job description

Elim Village operates two exceptional aging in place communities for older adults. Our retirement villages are located in Surrey and Chilliwack, B.C., where over 1,000 seniors call Elim Village ‘home’. We’re looking for new talent to join us as we continue to be at the leading edge of seniors living. We offer a unique opportunity to be part of a not-for-profit organization founded on Christian principles and beliefs, which pursues the highest standards of professionalism. Join our diverse team of more than 500 employees in making a daily difference in the lives of residents.

JOB SUMMARY

The Receptionist serves as the first point of contact for residents, families, visitors, staff, and other stakeholders at The Emerald. This position creates a welcoming and professional environment by greeting and assisting visitors, responding to and directing telephone calls and inquiries, and providing information based on individual needs. The Receptionist also provides administrative and clerical support to ensure the efficient operation of the front desk while consistently reflecting Elim Village’s Mission, Key Characteristics, and Critical Actions and a commitment to exceptional customer service.

QUALIFICATIONS

• Post-secondary education in Office or Business Administration is preferred
• Minimum two years of experience in reception, administration or customer service
• Previous experience in senior living, health care, hospitality or a similar customer-service environment is an asset
• Strong Microsoft Office and computer skills, with the ability to learn new technology

SKILLS AND ABILITIES

• Excellent telephone etiquette and written and verbal communication skills
• Compassionate and comfortable working with older adults and their families
• Highly organized, dependable and able to manage multiple priorities
• Able to exercise sound judgment and remain calm and professional in challenging situations
• Self‑motivated and able to work independently as well as collaboratively within a team
• Professional, flexible, adaptable and committed to providing exceptional customer service

KEY RESPONSIBILITIES

• Greet and assist residents, families, visitors and staff in a warm and professional manner
• Answer telephone calls and respond to or appropriately direct inquiries
• Assist residents and families with general questions, requests and concerns with patience, empathy and respect
• Support visitor sign‑in procedures and established safety and security protocols
• Process payments, guest meal orders, program/event registrations and other front desk services
• Receive and distribute mail, deliveries and correspondence
• Maintain accurate records, forms and front desk supplies
• Provide general administrative and clerical support to the Community Life team
• Maintain confidentiality and follow established privacy, safety and emergency procedure
• Keep the reception area organized, welcoming and professional
• Perform other related duties as assigned

NOTES

• This is a casual position
• This position is subject to union membership