Receptionist

Avenir Senior Living; Nanaimo; On-site; CAD 35,000 - 45,000; Full time

Job summary

Avenir Senior Living is seeking a Receptionist at their Nanaimo Memory Care facility. The role involves greeting residents, monitoring visitor access, and providing switchboard coverage amongst other responsibilities. The ideal candidate will have previous experience in a similar role and must possess excellent communication and organizational skills.

Applicants should have a high school diploma and familiarity with Microsoft Office. This position requires someone who can multitask and maintain professionalism at all times.

Qualifications

• One year of experience working as a Receptionist/Switchboard Operator.
• Prefer experience in senior housing environment.

Responsibilities

• Responsible for meeting and greeting residents, guests, suppliers, and vendors.
• Monitor visitors entering the building.
• Answer and transfer incoming phone calls.

Skills

Excellent Communication skills

Knowledge of telephone/switchboard operations

Organization

Ability to multi-task

Proficiency with Microsoft Office Suite

Education

High School diploma or equivalent

Tools

Personal Computer

General office equipment

Job description

Located on the northwestern tip of Long Lake, Nanaimo Memory Care is an 83 bedbeautiful residential complex carecommunity. Offering resident centered care with a specialized focus on our award winningAvenir Alzheimer’sprogram. Designed to encourage interaction and independence while concentrating on meeting resident’s unique needs by promoting their individuality and enhancing their health and spiritual well being.

This community will be the first stand alonememory careresidence available to seniors living with dementia on Vancouver Island.Residents will benefit from Nanaimo Memory Care’s neighbourhood design concept and secure home-like environment. Alzheimer’s trained licensed professional staff on site 24 hours a day conduct meaningful engagements personalized to each residents preferences. Our residents will enjoy elegantly furnished private and semi private suites with a personal bathroom.

Job Description

Position Summary

Responsible for meeting and greeting residents, guests, suppliers and vendors in a memory care setting. Monitors visitors entering the building and ensures that they sign-in. Answers/transfers incoming phone calls and handles switchboard to respond to all communication needs and inquiries.

Essential Job Functions

• Serve as receptionist and greet all guests, suppliers and vendors, and outside service providers.
• Distribute packages, business mail and magazines.
• Provide on-going switchboard telephone coverage.
• Monitor closed circuit security TV cameras and fire board alarm (where applicable).
• Maintain security for admittance to all entries accessible to the public.
• Prepare maintenance work orders as requested by residents and staff.
• Prepare correspondence, memos, and other documents.
• Responsible for data entry of general resident information using computer software system.

The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the Personalized Memory Care in all interactions with residents, fellow employees, and guests:

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our difference.
• We make residents, employees and guests feel important.
• We ask "Is there anything else I can do for?"
• We maintain high levels of professionalism, both in conduct and appearance, at all times
• We pay attention to details.

Qualifications

Education Required (Preferred):

High School diploma or equivalent in education, training and experience

Years/Months of Experience:

• One year of experience working as a Receptionist/Switchboard Operator
• Prefer experience in senior housing environment.

Knowledge/Skills:

• Knowledge of telephone/switchboard operations
• Organization
• Excellent Communication skills
• Ability to multi-task
• Proficiency with Microsoft Office Suite products.

Special Requirements (if applicable):

Doctor’s statement verifying free from communicable disease

Additional Information

Tools, Equipment, and Machines Used on the Job

Personal Computer
Washer/dryer machines
General office equipment: printer, copier, scanner, fax machine, telephone/switchboard, postage machine, postage scale, check scanner
Security: entrance security system, walkie-talkie, intercom, overhead paging

Physical Activities of the Position

Lifts up to 50 lbs. occasionally
Carries up to 50 lbs. occasionally
Pushes and pulls up to 50 lbs. occasionally
Climbs, reaches, bends and twists occasionally
Talks and listens frequently Sits 7 hours per day; stands and walks 1 hour per day (combined) – 8 hr. day

Physical Requirements of the Job

Sedentary work – exerts up to 10 lbs. of force occasionally, and/or up to 20 lbs. of force frequently and/or up to 20 lbs. of force constantly to move objects.

Visual Acuity Requirements

Clerical/Administrative -including the work of people who do analysis of data, work at a computer terminal, and read.

Environmental Factors

None – the worker is not substantially exposed to adverse environmental conditions.

All your information will be kept confidential according to EEO guidelines.