Receptionist

McFarlan Rowlands Insurance Brokers Inc.; Mitchell; On-site; CAD 38,000 - 40,000; Full time

Benefits offered by this job

Three weeks vacation

RRSP matching

Birthday off

Community outreach days

Supportive team culture

Job summary

Excalibur Insurance Group, by McFarlan Rowlands, is seeking a Receptionist to greet visitors, answer calls, and support daily office operations in Mitchell, ON. You will manage deposits, banking errands, and mail/delivery processes while upholding professional customer service standards.

Reporting to the Branch Manager, the role emphasizes organization, accuracy, and collaboration with staff to ensure a smooth office environment. This is a full-time permanent position in Mitchell.

Qualifications

• High School Diploma is required.
• Office experience preferred; strong telephone manners and customer service.
• Excellent written and oral communication; organized with attention to detail.
• Proficient with Microsoft Office applications; valid driver’s licence may be required for banking errands.

Responsibilities

• Answer incoming telephone calls, forward calls, take messages and notify staff that visitors have arrived.
• Receive payments from clients, enter deposits in computer systems, and take deposits to the bank as required.
• Receive packages and mail, sign receipts, and distribute items as needed.
• Maintain petty cash, reconcile and seek approval for reimbursements.
• Keep up-to-date phone/fax/address listings for all companies and branches, and update contact details.
• Adhere to system procedures and insurance regulations.
• Perform data processing and filing tasks as required.
• Handle other duties and special projects as assigned.

Skills

Customer service

Telephone manners

Communication

Organization

Teamwork

Attention to detail

Microsoft Office

Driver's license

Education

High School Diploma

Tools

Microsoft Office

Job description

As a Receptionist at Excalibur Insurance Group, by McFarlan Rowlands, you will receive and direct incoming telephone calls and visitors in a courteous and professional manner. Reports to the Branch Manager.

Position Location

Mitchell office, located at 68 Ontario Rd., Mitchell, ON.

Employment Status

1 Permanent Full-time

Key Responsibilities

• Answer incoming telephone calls, forward calls, take messages and notify staff by phone that visitors have arrived.
• Receive payments from clients coming in to the office. Enter deposits in computer system(s) on a daily basis; take deposits to bank as required.
• Receive packages, letters, etc., as required, sign for receipts as necessary and ensure they are distributed.
• Maintain petty cash fund for the office, reconcile and obtain approval for reimbursement for vouchers.
• Maintain up-to-date telephone, fax and address listings for all companies and branches. Maintain listings for phone and fax numbers of other branch members.
• Adhere to all system procedures and insurance company regulations.
• Perform data processing and filing functions as required.
• Other duties and special projects, as required.

Qualifications

• High School Diploma
• Previous work experience in an office setting
• Pleasant, professional telephone manner
• Excellent customer service skills; good written and oral communication skills; organized; attention to detail; team player
• Working knowledge of all Microsoft Office applications
• Valid driver's licence and reliable vehicle are required for banking and mail errands

What's In It for You?

• Competitive Salary: Annual salary of $38,000 to $40,000 depending on experience and qualifications.
• Additional Perks:Enjoy three weeks of paid vacation, RRSP matching, paid community outreach days, your birthday off, and a supportive, engaging team culture.
• Career Growth:Opportunities for professional development through educational assistance, mentorship, and internal job advancement.

Salary Range

From $38,000 per annum

Excalibur Insurance Group, by McFarlan Rowlands is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need. Technology allows us to connect in new and different ways but we are an organization driven by real people and real connections. When you apply for a position at Excalibur Insurance, you can guarantee all resumes and applications are reviewed by a real human being. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.