Receptionist

Albertametis; Edmonton; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Professional development opportunities

Job summary

Otipemisiwak Métis Government is seeking a dedicated Receptionist to join the Facilities and Building Operations team in Edmonton. The role is the first point of contact for walk-ins and inquiries, delivering professional information and administrative support from the provincial head office.

The successful candidate will handle multi-tasking with excellent communication, maintain confidentiality, and coordinate meeting room bookings while supporting a culturally sensitive environment.

Qualifications

• Minimum two years of experience in an administrative or receptionist role, preferably in government, non-profit, or Indigenous organization.
• Certificate in Office Administration or related field worth asset.
• Proficiency with Microsoft Office and data entry required.

Responsibilities

• Greet and direct walk-ins in a professional manner.
• Answer and screen high volume calls; forward inquiries.
• Provide accurate information and support to staff and visitors.

Skills

MS Office (Word, Excel, PowerPoint)

Customer service

Communication

Data entry

Education

Office Administration Certificate

Two years experience in admin/reception

Tools

Fax/printer

Multi-line phone system

Job description

Receptionist

Location: 11738 Kingsway NW, Edmonton, AB

Closing Date: Until Suitable Candidate Found

Position Status: Full Time (40 hrs per week), Permanent

The Otipemisiwak Métis Government is recruiting for a Receptionist to support the Facilities and Building Operations (FBO) team. Reporting to the Administrative Services Supervisor and working closely with the other current Receptionist, this position will be responsible for providing information and administrative support services for the Provincial Head Office of the Otipemisiwak Métis Government. In this role, the Receptionist will respond to general inquiries and be the first point of contact for walk-ins and telephone calls. The Receptionist will be a master multi-tasker with excellent communication skills and an upbeat attitude, who will be required to take direction and work intuitively to support the completion of the department’s goals and objectives in a professional and culturally appropriate manner.

Key Responsibilities

• Greet and direct all walk-ins in a professional and courteous manner.
• Answer, screen, and forward a high volume of incoming phone calls and telephone inquiries with tact and professionalism.
• Provide accurate information in a clear, concise manner to all callers and walk-ins.
• Maintain office security by following safety procedures, controlling door access via the reception desk, and monitoring the sign-in book.
• Coordinate the booking schedule of meeting boardrooms.
• Receive, sort, track, and distribute daily mail/deliveries.
• Prepare and process large mail-outs for Otipemisiwak Métis Government programs/initiatives.
• Process purchases in person and over the phone (card replacements, swag, etc.).
• Filing, word-processing, data entry and other support services as required.
• Attend meetings and take meeting minutes.
• Present a positive and professional image of the organization when interacting with employees, citizens, visitors, and other external stakeholders.
• Maintain a high level of cultural sensitivity, professionalism, and confidentiality in all interactions and when handling sensitive documents.
• Other duties as required or assigned.

Skills and Competencies

• Recognized strength in supporting teams and providing administrative and clerical support to add to organizational capacity.
• Proficient in Microsoft Office programs (including Word, Excel, and PowerPoint).
• Ability to maintain filing systems, databases, and tracking processes.
• Exercise discretion in handling confidential information, including departmental and community information.
• Excellent multitasking and time-management skills, with the ability to prioritize tasks.
• Ability to take initiative and be innovative in improving office and administrative procedures.
• Ability to be resourceful and proactive when issues arise.
• Ability and experience in handling stressful situations.
• Ability to be flexible, adaptable, and work independently as well as part of a team.
• Excellent communication skills with the ability to listen, interpret and convey information to the appropriate staff and various audiences.
• Strong interpersonal skills and ability to establish strong working relationships.
• Flexible and adaptable, with an ability to switch between multiple priorities.
• Strong sense of ethics and the ability to maintain a high level of confidentiality in all interactions.
• Political and cultural sensitivity.
• Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the Otipemisiwak Métis Government and Métis culture is an asset.

Qualifications

• Certificate in Office Administration or education in a related field. Relevant training and experience is considered an asset.
• Minimum of two (2) years of experience in a similar administrative or receptionist role, preferably within a government, non-profit, or Indigenous organization.
• Hands-on experience with office equipment (e.g. fax machines, printers, multi-line phone systems).
• Customer service training is an asset.

Other Requirements

• Position is based in Edmonton; in-office presence is required.
• Ability to work a regular schedule of Monday – Friday, 8:30 AM – 4:30 PM as well as occasional evenings and weekends, with notice.
• Ability to travel throughout Alberta, with notice.
• Reliable transportation and a valid Class 5 Driver’s License.
• Acceptable attainment of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check is required.

What We Offer

• An opportunity to work for Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.
• An opportunity to learn about Métis culture, history, and art.
• Meaningful work in a fun and supportive work environment.
• Training and professional development opportunities.
• A comprehensive benefit package and employer contributions to Pension Plan.
• Generous time off policies.
  

The Otipemisiwak Métis Government thanks all applicants for their interest. Only applicants selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online one-way video interview. Should you have any concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls please.