Receptionist

Alberta Gaming, Liquor and Cannabis; Calgary; On-site; CAD 46,000 - 58,000; Full time

Job summary

AGLC is seeking a customer‑focused Receptionist for the Calgary office. You will be the welcoming face and first point of contact for visitors, callers, and vendors, helping to create a positive, professional experience.

You will manage the switchboard, provide information on programs and services, assist with mailroom duties, process payments, and support records management. This permanent, full‑time role requires a high school diploma and at least one year of relevant experience, plus strong

Qualifications

• 1+ year of reception or front-desk experience.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Ability to handle confidential information with discretion.
• Experience serving a diverse range of customers and stakeholders.

Responsibilities

• Welcome and assist visitors, clients, and stakeholders visiting our office.
• Manage incoming calls through our switchboard and connect inquiries to the appropriate resources.
• Provide information and guidance regarding AGLC programs, services, and processes.
• Support mailroom and courier operations, including receiving, sorting, and distributing deliveries.
• Process payments and maintain accurate records and documentation.
• Provide administrative support to various teams, including records management and filing activities.
• Assist walk-in clients by connecting them with the right resources and application information.
• Help maintain secure visitor access and reception processes.

Skills

Reception experience

Customer service

Communication skills

Organizational skills

Time management

Discretion

MS Office

Visitor handling

Team collaboration

Education

High school diploma (or equivalent)

Tools

Outlook

Word

Excel

PowerPoint

Job description

ABOUT AGLC
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT REGULATORY SERVICES

Regulatory Services Division ensures the integrity of the gaming, liquor, and cannabis industries in Alberta. Through a mix of business improvements, detailed audit, compliance support and diligent investigation we are able to deliver on our promise to protect the Albertans we serve!

ABOUT THE POSITION

Receptionist
Job Req: 1374
Location: Calgary Office
Division/Branch: Regulatory Services / Compliance
Classification: Administrative Support 2
Status: Permanent - FT
Salary: $45,509.27 - $57,554.68
Reports to: Vance Wolsky
Closing Date: November 9, 2026

JOB SUMMARY

At AGLC, we do more than regulate Alberta's gaming, liquor and cannabis industries. We build trust, support communities, and deliver exceptional service to Albertans every day.

We're looking for a customer-focused Receptionist to be the welcoming face and first point of contact for our Calgary office. If you enjoy helping people, thrive in a fast-paced environment, and take pride in creating positive experiences, we'd love to hear from you!

What You'll Do:As the first connection many people have with AGLC, you'll play an important role in ensuring every interaction is professional, welcoming, and efficient. You'll:

• Welcome and assist visitors, clients, and stakeholders visiting our office
• Manage incoming calls through our switchboard and connect inquiries to the appropriate resources
• Provide information and guidance regarding AGLC programs, services, and processes
• Support mailroom and courier operations, including receiving, sorting, and distributing deliveries
• Process payments and maintain accurate records and documentation
• Provide administrative support to various teams, including records management and filing activities
• Assist walk-in clients by connecting them with the right resources and application information
• Help maintain secure visitor access and reception processes

SKILLS & ABILITIES

You're someone who genuinely enjoys working with people and understands the impact great customer service can have. You are organized, adaptable, and able to manage multiple priorities while maintaining professionalism and attention to detail.

• A high school diploma (or equivalent)
• 1+ year of experience in a reception, customer service, administrative, or switchboard environment
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• The ability to balance multiple priorities while maintaining accuracy
• Sound judgment and discretion when handling confidential information
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Experience working with a diverse range of customers, stakeholders, or members of the public

NOTE:

• To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
• While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
• As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
• An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
• AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.