Receptionist

The Salvation Army in Canada; Calgary; On-site; CAD 26,000 - 40,000; Part time

Job summary

The Salvation Army in Canada is seeking a part-time Receptionist to serve as the first point of contact for the Community and Family Support Services office in Calgary. The role involves answering calls, greeting visitors, managing general office tasks, and supporting program administration.

The position requires a high school diploma and willingness to complete background checks. 26 hours per week, in-office environment, with duties including donations processing, calendar management, and

Qualifications

• Completion of high school diploma or equivalent.
• Certified Office Diploma is an asset.
• Police Information Check with Vulnerable Sector Search required.
• Child Intervention Check if working near children may be required.

Responsibilities

• Answer telephone, manage emails; greet visitors and direct them to the appropriate staff.
• File documents electronically or manually; handle mail and parcels as needed.
• Screen for program eligibility and book appointments; manage calendars and refer to staff.
• Receive donations and issue temporary receipts; register clients for programs and collect fees.
• Prepare forms, letters and emails; maintain records and ensure accuracy of documents.
• Keep reception area tidy; assist with office supplies and café area as needed.
• Attend staff meetings and may take minutes; provide project support as required.

Skills

Oral and written communication

Confidentiality

Organizational skills

Integrity and ethics

Multitasking

Interpersonal skills

Team player

Physical stamina

Education

High school diploma

Certified Office Diploma

Police Information Check with Vulnerable Sector Search

Child Intervention Check if working near children

Tools

Office365

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary

The Receptionist provides the first point of contact for people coming into or calling the Community and Family Support Services office.

Accountabilities

• Perform general office duties such as answering telephone, managing E-mails, etc. and direct and/or respond to enquiries; greet visitors and direct them to the appropriate person(s).
• File documents electronically or manually. May provide support with opening mail and processing outgoing mail; receiving and distributing parcels.
• Take calls/inquiries about space usage from community partners.
• Screen for program eligibility, book appointments, manage appointment calendars, and/or refer to appropriate staff and/or other programs.
• Receive donations and prepare temporary receipts.
• Register clients for programs, collect program fees and prepare receipts as needed.
• Prepare routine documentation such as forms, letters, emails and may keep records.
• Check documents for accuracy, sorts and prioritizes assignments within general guidelines.
• Assist in maintaining adequate office supplies; and keep the reception area clean and organized.
• Attend staff meetings and may be required to take minutes.
• Prepare and receive all paperwork for various projects and processes.
• Review information and client forms to ensure correct information and relevance.
• Perform other related duties as assigned, including supporting the Administrative Coordinator as required.
• Ensure tidiness and cleanliness of waiting area and café; ensure café is stocked and ready for client use.
• Prepare and receive all paperwork for various projects and processes.
• May keep and file program financial receipts.
• Log fridge temperature daily, as well as assist the Resource Specialists with ensuring the pantry area is organized and tidy.
• Provide administrative and/or special project support as assigned.

Working Conditions

• This is a regular, part-time position at 26 hours per week.
• Working environment is typically in the office in generally agreeable conditions.
• May encounter upset/difficult clientele entering the building.

Education And Experience Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Education, Qualifications And Certifications

• Completion of high school diploma. Alternative combinations of education and experience may be considered.
• Certified Office Diploma is an asset.
• Police Information Check with Vulnerable Sector Search
• Child Intervention Check if working in the vicinity of children.

Experience And Skilled Knowledge Requirements

• Two years of related secretarial or administrative experience is required.
• Working basic knowledge of Office365 is required.

Skills And Capabilities

• Good oral and written communication skills.
• Ability to maintain a high level of confidentiality.
• Good decision-making and organizational skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to multi-task and prioritize responsibilities (i.e., good judgement).
• Good interpersonal skills.
• Able to work cooperatively in a team setting.
• Ability to lift/move weights of up to 20 lbs. occasionally.

Compensation

The target hiring range for this position is $19.19 to $24.00 with a maximum of $28.79. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.