Medical Office Assistant

WellHealth; Calgary; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Medical and dental benefits

Training & development assistance

Referral bonuses

Corporate discounts

Job summary

WELL Health Diagnostic Centres is seeking a skilled Call Centre Medical Office Assistant to be the first point of contact for patients calling our clinics. You will deliver exemplary service by phone and email under supervisor guidance.

The role requires 0-2 years of related experience, a Medical Office Administration diploma, and strong English communication, with PHIPA adherence and a team-oriented mindset in our Calgary, Alberta clinics.

Qualifications

• Diploma in Medical Office Administration or related field.
• Typing speed of at least 35 wpm.
• Strong English communication, organizational and interpersonal skills.
• Ability to multi-task independently and in a team.
• PHIPA compliance is required.

Responsibilities

• Interact with patients, hospitals, and physician offices by telephone and email professionally.
• Review and address incoming fax requests from referring physicians.
• Schedule and reschedule appointments to optimize efficiency and reduce wait times.
• Adhere to policies and reinforce messaging with the team.
• Respond to patient inquiries as directed by supervisor.
• Prepare/organize reports or statistics as required.
• Perform other duties as needed by supervisor.

Skills

Communication skills

Organizational skills

Interpersonal skills

Teamwork

CPR/First Aid

Education

Diploma in Medical Office Administration

Job description

WELL Health Diagnostic Centres is looking for a skilled Call Centre Medical Office Assistant who will be responsible for the first impression when patients call our clinics and are expected to provide exemplary service.

Job Description: Call Centre Medical Office Assistant

Reporting to:

Clinic Leader / Regional Director

Why join C-health (a WELL Health Company)? Here are a few great reasons!

• Largest community endocrinology care provider in Alberta
• Largest providers of cardiovascular care in Calgary
• Work with top experienced research personnel
• Work with Multi-Specialty and Multidisciplinary teams
• High standards of operating procedures
• 45000+ Albertans cared for by C-health
• Great Place to Work: For 9 consecutive years, we’ve been certified as a Great Place to Work due to our congenial work environment, and the high level of pride and trust our team has for their leaders. We believe the quality of our patient care reflects the quality of our team of healthcare professionals.

Responsibilities:

• Interact with patients, hospitals, and physician offices by telephone and email professionally, further to direction received by the supervisor.
• Review and address incoming fax requests from referring physicians.
• Strategically schedule and reschedule with the goal of optimizing efficiency and reducing patient wait time.
• Effectively adhere to and adapt to changing policies and procedures, and ensure the messaging is reinforced with the team.
• Address and respond to patient inquiries in a timely manner, if requested to do so by the supervisor.
• Prepare/ organize reports or statistics, as required.
• Perform other relevant duties as needed by supervisor.

Qualifications, Experience & Requirements:

• 0-2 years of related experience.
• Diploma in Medical Office Administration or related field.
• Minimum typing speed of 35wpm.
• Good command of the English language, excellent communication, organizational and interpersonal skills are required.
• Ability to work independently and as part of a team.
• Adherence to PHIPA.
• A strong ability to multi-task.
• Maintain competence in position by attending staff meetings.
• CPR & First Aid Certification is encouraged.

Staffing:

Maintain and adjust to staffing rotation pattern as directed by manager or delegate.

Personal:

Have a cheerful, positive attitude and the ability to work effectively with others as well as the ability to workindependently and treat everyone with respect, dignity, and kindness.

WELL Health Diagnostic Centres offers an excellent remuneration package including; competitive wages, medical and dental benefits, training & development assistance, various corporate discounts, unique benefits, and referral bonuses.

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WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of the selection process.

WELLHealth Diagnostic Centresis an equal opportunity employer. If you require accommodation for a disability at any stage ofthe recruitment process, please notify Human Resources.