Reception clerk

Groupe Hôtelier & Immobilier Tidan; Montreal; On-site; Part time

Job summary

A leading hotel in downtown Montreal is seeking a Reception Clerk to enhance customer relationships and manage reservations. This part-time role offers a competitive salary and benefits in a dynamic environment. Join a passionate team and advance your career in the hospitality industry.

Benefits

Group insurance (life, disability, medical, dental, vision)

24/7 virtual healthcare

Personal days

Vacation

Referral bonuses

Qualifications

• 2+ years of relevant experience preferred.
• Bilingual in French and English, both oral and written.

Responsibilities

• Respond to inquiries from clients regarding rooms and suites.
• Make reservations and promote rates and packages.
• Manage reservations for groups and events.

Skills

Customer service and sales skills

Strong communication skills

Discretion and confidentiality

Good listening and analytical skills

Calmness and self-control

Tools

Hotello

Excel

Word

Job description

Join to apply for the Reception clerk role at Groupe Hôtelier & Immobilier Tidan

2 days ago Be among the first 25 applicants

Workplace: 1740 Boul. René-Lévesque O, Montréal, QC H3H 1R3

Status: Part Time

Salary: 25.81 $/h

Located in downtown Montreal, the Nouvel Hôtel offers quick access to transportation and is surrounded by restaurants and cafés. If you want to be part of passionate professionals, this 4-star hotel awaits you. Reporting to the Revenue Manager, you will build strong customer relationships by making room reservations for individuals and groups, and answering questions about the area and the hotel.

Job Responsibilities:

1. Respond to inquiries from clients regarding rooms and suites
2. Make reservations, promote rates and packages
3. Upsell opportunities over the phone
4. Inform clients about policies (cancellation, guarantees, restrictions, special requirements)
5. Use the computerized reservation system to reserve, modify, or cancel bookings
6. Manage reservations for groups and events
7. Respond to billing requests using Converge
8. Perform other tasks to ensure quality service

Skills and Qualifications:

1. Customer service and sales skills
2. Positive attitude and professionalism
3. Strong communication skills in writing and speaking
4. Discretion and confidentiality
5. Good listening and analytical skills
6. Calmness and self-control
7. Knowledge of Hotello, Excel, Word
8. 2+ years of relevant experience (preferred)

Languages:

Bilingual in French and English, both oral and written, to serve an international clientele.

About Tidan:

Tidan is a hotel and real estate group with 52 years of experience, managing 12 hotels and over 65 properties, plus North America's largest tennis club. More info at https://www.tidan.com/fr/.

Why Join Us?

Competitive salary, group insurance (life, disability, medical, dental, vision), 24/7 virtual healthcare, personal days, vacation, referral bonuses, and more. We foster teamwork, training, and professional growth. Join us in the hotel or real estate industry and advance your career.

Additional Details:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Administrative
• Industry: Hotels and Motels