Reception

River City Ram; Campbell River; On-site; CAD 32,000 - 42,000; Full time

Job summary

River City Ram in Campbell River is seeking a friendly Receptionist to manage the front desk, greet customers, answer phones, and support multiple departments in a fast-paced automotive dealership environment.

You will handle inquiries, route to Sales, Service, Parts, or Finance, maintain an organized reception area, manage mail and documents, and assist with clerical tasks while upholding confidentiality and a professional, courteous image.

Qualifications

• High school diploma or equivalent required; post-secondary education an asset.
• Experience in receptionist, administrative, or customer service roles.
• Proficiency with Microsoft Office Suite and DMS is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and welcome customers, clients, vendors, and staff in a professional and friendly manner.
• Answer, screen, and route incoming phone calls and emails promptly and courteously.
• Direct customers to the appropriate departments (Sales, Service, Parts, or Finance).
• Assist with administrative tasks such as filing, data entry, document preparation, and scanning contracts or work orders.
• Receive and process incoming and outgoing mail, packages, and deliveries.
• Maintain an organized and professional reception area reflecting the dealership’s brand.
• Assist Sales, Service, and Parts departments with administrative support or customer follow-up.
• Maintain confidentiality of customer, employee, and dealership information.
• Monitor and manage customer waiting areas, including refreshments and communication updates.

Skills

Excellent communication

Multitasking

Organizational skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Dealership Management System (DMS)

Job description

The Receptionist is the face of the dealership and often the first person our customers meet or speak with. As the first impression of our team, you play an important role in creating a welcoming, professional, and positive experience for every guest who walks through our doors. Whether you're greeting customers, answering phones, supporting various departments, or helping keep daily operations running smoothly, you'll be a key part of delivering the exceptional service our dealership is known for.

Role Summary:

The Receptionist plays a key role in creating a positive first impression for customers and visitors. This position manages the front desk, answers phones, supports customer interactions, and assists with general administrative tasks in a fast-paced automotive environment. The ideal candidate is professional, courteous, and able to handle multiple priorities while supporting dealership operations.

Key Responsibilities:

• Greet and welcome customers, clients, vendors, and staff in a professional and friendly manner.
• Answer, screen, and route incoming phone calls and emails promptly and courteously.
• Direct customers to the appropriate departments (Sales, Service, Parts, or Finance) and ensure they are attended to promptly.
• Assist with administrative tasks such as filing, data entry, document preparation, and scanning contracts or work orders.
• Receive and process incoming and outgoing mail, packages, and deliveries.
• Maintain an organized and professional reception area that reflects the dealership’s brand.
• Assist Sales, Service, and Parts departments as needed with administrative support or customer follow-up.
• Maintain confidentiality of customer, employee, and dealership information.
• Monitor and manage customer waiting areas, including refreshments and communication updates.

Qualifications & Requirements:

• High school diploma or equivalent required; post-secondary education an asset.
• Previous experience in a receptionist, administrative, or customer service role, preferably in a dealership or retail environment.
• Proficiency with Microsoft Office Suite and dealership management software (DMS) an asset.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor suitable for customer-facing role.
• Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.

If you enjoy meeting new people, staying organized, and being at the center of a busy and energetic workplace, this role is for you. Every day brings something different, and you'll have the opportunity to work alongside a supportive team while helping customers and employees alike. Your positive attitude, attention to detail, and willingness to jump in where needed will make a meaningful impact on both the customer experience and dealership success.