Real-Time Dispatch & Driver Coordination Specialist

Ruan Transportation Management Systems; Canada; On-site; CAD 55,000 - 70,000; Full time

Job summary

Ruan Transportation Management Systems in Canada is seeking a Dispatch Coordinator to oversee the timely pickup and delivery of customer orders, optimize driver utilization, and ensure safe, compliant operations.

You will assign workloads, monitor driver hours, and resolve scheduling issues in near real-time using our dispatch systems. Excellent communication and attention to DOT regulations are essential to maintain service levels and driver safety.

Qualifications

• Experience in dispatch operations and coordinating multiple drivers.
• Knowledge of regulatory requirements and DOT hours of service.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate timely pickup and delivery of customer orders within assigned area.
• Direct and schedule drivers' work and notify them of assignments.
• Monitor driver activities and performance to maximize efficiency.
• Identify and resolve daily service and scheduling issues.
• Inform management of service issues and maintain customer communication.
• Monitor hours of service to prevent DOT violations.
• Update dispatch information in real time and maintain related paperwork.
• Promote safety in all dispatch activities.

Skills

Dispatch coordination

Driver scheduling

DOT regulations

Data entry

Customer communication

Tools

Dispatch software

Ruan TMS

Job description

Ruan Transportation Management Systems in Canada is seeking a Dispatch Coordinator to oversee the timely pickup and delivery of customer orders, optimize driver utilization, and ensure safe, compliant operations.

You will assign workloads, monitor driver hours, and resolve scheduling issues in near real-time using our dispatch systems. Excellent communication and attention to DOT regulations are essential to maintain service levels and driver safety.