Readiness Services Consultant (Remote, CAN)

CrowdStrike Inc.; Halifax; On-site; CAD 90,000 - 120,000; Full time

Job summary

CrowdStrike Inc. is seeking a Readiness Services Consultant to partner with customers, maximize CrowdStrike Services investments, and guide security objectives. You will combine relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

The role requires coordinating with Sales and Delivery, developing success plans, and driving program enhancements while supporting pipeline growth.

Qualifications

• Experience in cybersecurity services, including incident response management, customer success, and advisory consulting.
• Proven track record of managing senior-level relationships in technical environments.
• Strong project coordination capabilities with emphasis on customer service.
• Excellence in written and verbal communication.
• Ability to work in a fast-paced environment with strong workload management.
• Ability to manage multiple customer relationships simultaneously.

Responsibilities

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities.
• Execute timely account reviews, follow-up documentation, and service scoping.
• Develop and maintain customer success plans with clear next steps.
• Contribute to program enhancement initiatives and best practices development.
• Support team pipeline growth through strategic account expansion.

Skills

Cybersecurity services

Senior relationships

Project coordination

Written communications

Workload management

Multitasking

Customer service

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role:

As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

What You’ll Do:

• Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
• Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
• Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
• Execute timely account reviews, follow-up documentation, and service scoping
• Develop and maintain customer success plans with clear next steps
• Contribute to program enhancement initiatives and best practices development
• Support team pipeline growth through strategic account expansion

What You’ll Need:

• Experience in cybersecurity services, including incident response management, customer success, and or advisory consulting
• Proven track record of managing senior-level relationships in technical environments
• Strong project coordination capabilities with emphasis on customer service
• Excellence in both written and verbal communication
• Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
• Clear competency in managing multiple customer relationships simultaneously