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White Stuff Ltd; Town of Saint Andrews; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Quarterly bonus

Up to 25 days holiday per annum plus</

Job summary

White Stuff Ltd currently seeks a Customer Host Supervisor to lead a shop team and deliver outstanding customer experiences on the high street. You will work alongside the Shop Manager to maintain commercial and visual standards while training and motivating colleagues.

The role requires weekend availability and a 14-hour contract. You will be integral in driving promotions, KPI awareness and excellent service, ensuring a positive, engaging shopping environment for customers.

Qualifications

• Passion for Retail and Fashion.
• Ability to thrive in a team environment.
• Inspire others with your passion and expertise.

Responsibilities

• Lead by example to deliver excellent customer service in line with ACE pillars.
• Coach and develop the team to improve performance and standards.
• Support shop manager in visual merchandising, stock, promotions and KPI communication.
• Oversee daily operations, stock movements and admin tasks to ensure smooth trading.

Skills

Retail experience

Team leadership

Customer service

Job description

Please, note this role is a 14 hours contract and weekend availability may be required.

WHO WE ARE

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

WHO YOU ARE

You’ll be passionate about Retail and Fashion. You will have the determination to grow and succeed. You will thrive in a team environment, and you will inspire others with your passion and expertise. You will be your true self and bring out the best in others too.

PRIMARY OBJECTIVE OF THE JOB

Our Customer Host Supervisors support the team in ensuring we are the best on the high street for delivering an amazing customer experience. In this role you will also be responsible for working alongside the Shop Manager to deliver excellent shop commercial, visual and operational standards and to support the development and training of your team.

WHAT YOU'LL BE DOING

You’ll report to the Shop Manager and sit within our Retail team.

Customer Experience

Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.

Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups.

Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders.

Product Presentation and Visual Standards

Maintaining high visual standards instore.

Supporting with floor moves, mannequin and window displays, and replenishment.

Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers.

Commercial Management

Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales.

Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions.

Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI).

Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets.

Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance.

Team Management

Organising and supporting the running of the shop through staff management processes such as Rotageek.

Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.

Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results.

Supporting with motivating and rewarding the team through praise and recognition.

Living our Brand Values and championing these within the team.

Delegating tasks to the team appropriately to ensure the day to day running of the shop.

Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met.

Seeking out opportunities to train and develop the team.

Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams.

Cascading People Team communications such as Retail Family Gathering to the team.

Operational Support

Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers.

Assisting in supervision of stock takes and audits to ensure accurate reconciliation.

Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes.

Show good understanding of policies and procedures.

Escalating operational issues and risks to relevant function.

Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence.

Supporting visits from internal stakeholders with a professional approach.

Holding responsibility for efficient and accurate ship from store and Click + Collect processes.

Assisting with stocktake and audits to ensure accurate reconciliation.

Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.

Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

As a Customer Host Supervisor at White Stuff you will be entitled to an array of great benefits, some of which include:

• Quarterly bonus opportunity
• Up to 25 days holiday per annum plus bank holidays
• 2 days paid (as per your contracted hours) per year to volunteer in the local community